Hi, I’m
Crissel Moreno
Pearland,TX
Summary
Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 9 years of experience facilitating staff teams and working alongside medical personnel. Strong skills in budgeting and recordkeeping.
Overview
6
years of professional experience
Work History
Milan Laser Hair Removal
Clinic Manager
09.2023 - Current
Job overview
- Created and implemented policies to improve operational efficiency and patient care quality.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
AEG Vision, Tanglewood
Practice Manager
08.2021 - 08.2023
Job overview
- Providing leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Tracking monthly sales to generate reports for business development planning
- Verification of vision benefits
- Schedule, Confirm,, and pre-appointed patient appointments
- Used excellent verbal skills to engage patients in conversation & effectively determine needs and requirements.
MyEyeDr (Bay Vision), Clear Lake
General Manager
09.2018 - 08.2021
Job overview
- Support practice staff which improved and boosted efficiency overall process flow due to transition of company being bought out by cooperation
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Worked closely with a diverse group of employees to accomplish goals, and address issues related to our products and services
- Lead inventory levels and conducted corrective action planning to minimize long term costs
- Delivered exceptional client experiences through hand-on leadership of associates.
Education
High School Graduate
01.2010
Skills
- Bilingual
- Growth Tracking
- Customer Service Skills
- Promotional Development
- Computer Skills (Microsoft Office)
- Performance Metrics
- Accounting
- Managing Medical Practices/Retail
- Sales Techniques
- Managing Files and Records
- Administrative Leadership
- HIPAA Compliance
- Employee Training
- Clinical management
Languages
Spanish
Native or Bilingual
Timeline
Clinic Manager
Milan Laser Hair Removal
09.2023 - Current
Practice Manager
AEG Vision, Tanglewood
08.2021 - 08.2023
General Manager
MyEyeDr (Bay Vision), Clear Lake
09.2018 - 08.2021
High School Graduate
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