Crissy Mettinger
The Home Depot
Coatesville,PA
1
Certification
20
years of professional experience
Results-driven healthcare operations manager with extensive experience in office management and strategic planning. Skilled in process optimization and regulatory compliance, enhancing productivity and customer experience. Committed to fostering teamwork and continuous quality improvement, ensuring effective practice management and staff development in fast-paced environments.
Work History
Practice Manager
19 Years 6 Months- Manage billing, insurance claims, and payment processes to support accurate revenue cycle performance. Providing consistent collections over 97%
- Oversee daily dental office operations, coordinating schedules, monitor patient flow, assign responsibilities, reinforce service standards across departments
- Develop and maintain strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience, maintaining 90% retention rate of patients.
- Maintain staff records, ensuring compliance with all local and federal requirements
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Support and participate interviewing, hiring, onboarding, and training efforts to strengthen team readiness and retention.
Specialty Sales Associate
6 Years 1 Month- Delivered exceptional customer service in person and over the phone, assisting customers with installation and product orders while utilizing inventory management systems for fulfilling requests
- Guided customers to specialty merchandise, matching needs with product features and project requirements.
- Delivered knowledgeable product recommendations, supporting confident purchase decisions across complex categories.
- Maintained organized sales floor, ensuring accurate signage, stock presentation, and aisle recovery.
Skills
Office management
Facility management
Scheduling and calendar management
Inventory control
Effective communication
Operations management
Staff management
Organizational skills
Supply chain management
Customer service
Clear oral/written communication
Relationship building
Multitasking
Certification
Customer “First” Awards for Excellence, 12 “Homer” Awards for Excellent Customer Service and Teamwork, Healthcare BLS/First Aid Certification, PA Radiology Certificate
Timeline
Specialty Sales Associate
The Home Depot
09.2020 - CurrentRead More
Practice Manager
Dr. Jason Petkevis DMD
04.2007 - CurrentRead More
Training
- Emergency in Healthcare Training Seminar
- Women’s Communication Seminar, Conflict Resolution Seminar, Administrative Assistant’s Seminar, HIPPA Compliance Seminar, Risk Management Seminars
- Straine Consulting Communication Training, LG Consulting Communication Training, Medical Billing, Dental Coding