CRISSY QUEEN

Review and Process Driver paperwork.

Research and Process approved credit memos,charge backs, and returns.

Maintain backup to credit memos.

Scan all invoices and manifest containing proof of delivery.

Maintain accuracy of documents scanned.

Train and delegate duties to the Accounts Receivable Clerk.

Assists with check scanning and company deposits.

Organize and file all documents as required.

Handle all accounts receivable inquiries as requested.

Communicate effectively with customers and sales representatives

Microsoft Office/Outlook skills

• Collaborated with cross-functional teams to resolve billing issues promptly and efficiently.
• Assisted in month-end close processes, providing timely reporting to support management decisionmaking.
• Maintained detailed records of all billing activities in accordance with company policy and legal requirements.

• MANAGEMENT,CASHIER/TELLER,STOCKING(CREW LEADER),BALANCING ,OPENING/CLOSING OF STORE,TRAINING,TRUCK DELIVERIES,CUSTOMER SERVICE,VOIDS/REFUNDS,TRACKING VENDOR SALES,DATA ENTRY,AND MONTHLY DISPLAYING.(FULL TIME AND SECOND JOB)

MANAGED MY OWN STORE(NO SUPERVISION),OVER 14 YEARS EXPERIENCED IN CHECK CASHING/BANKING/TELLER,CUSTOMER SERVICE,DATA ENTRY,MONEY ORDER AND LOTTERY SALES,WESTERN UNION TRANSACTIONS,DEPOSITS,BALANCING,OPENING/CLOSING,TRAINING COLLECTIONS,SALES,AND LOAN REFERRALS.

• WORKED PARTIME ONLY FOR (2011-2014)
• Supervised daily cash handling operations, ensuring compliance with regulatory standards.
• Trained and mentored staff on customer service excellence and cash management procedures.
• Developed strategies to optimize workflow efficiency and reduce transaction times.

• PREPARING CUSTOMERS TAX REFUNDS(STATE/FEDERAL),CUSTOMER SERVICE,PHONE TRANSACTIONS,OPENING AND CLOSING BUSSINESS,AND PERSONAL DATA ENTRY.(PART TIME SECOND JOB/SEASONAL)

• TOOK CENSUS TRAINING AND HAD TO HAVE FEDERAL BACKGROUND CHECK AND SWORN IN.WENT TO RESIDENT HOMES AND COLLECTED CENSUS DATA.(SECOND JOB)