Crista Ratigan
Chesapeake,VA
Summary
Dynamic professional with extensive experience at Navy Federal Credit Union, excelling in team leadership and staff development. Proven track record in enhancing operational efficiency and member satisfaction through effective problem-solving and strategic planning. Skilled in recruiting and training, fostering a collaborative environment that drives business growth and improves service delivery.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Navy Federal Credit Union
Chesapeake Va
11.2018 - Current
- Assisted in managing daily operations and workflow efficiency within branch environment.
- Coordinated team schedules, ensuring optimal coverage and service availability for members.
- Supported training initiatives for new staff, enhancing onboarding processes and knowledge retention.
- Evaluated member feedback to identify areas for service improvement and operational effectiveness.
- Monitored compliance with policies and regulations, ensuring adherence to industry standards and best practices.
- Led team meetings to foster communication, align goals, and strengthen collaboration.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate branch reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among team members on various initiatives and branch pilots.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Member Services Representative
Navy Federal Credit Union
Chesapeake, VA
07.2007 - 11.2018
- Assisted members with inquiries, resolving issues efficiently to enhance member satisfaction.
- Educated members on products and services, promoting financial wellness and informed decision-making.
- Processed account transactions accurately, ensuring compliance with credit union policies and regulations.
- Collaborated with team members to streamline processes, improving service delivery times and member experiences.
- Mentored peers in best practices for member interactions, fostering a culture of teamwork and excellence.
- Led training sessions on new systems and tools, ensuring staff remained knowledgeable and effective in their roles.
- Developed strong relationships with members, contributing to increased loyalty and long-term engagement with the credit union.
- Handled escalated member situations professionally, mitigating concerns effectively while maintaining excellent rapport.
Education
High School Diploma -
Great Bridge High School
Chesapeake, VASkills
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
Accomplishments
Sustained superior service awards 2017, 2019, 2023, and 2025 Navy Federal Credit Union
Timeline
Assistant Manager
Navy Federal Credit Union
11.2018 - Current
Member Services Representative
Navy Federal Credit Union
07.2007 - 11.2018
High School Diploma -
Great Bridge High School