Cristal Alicea
Mount Dora,FL
Summary
Results-driven Operations Manager experienced in leading high-performing teams and driving sales growth. Achieved operational efficiency and enhanced customer experiences through impactful coaching and process improvements. Focused on developing future leaders and fostering positive workplace cultures in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Coach
Walmart
Leicester, Massachusetts
11.2023 - Current
- Coached and mentored associates, fostering engagement and enhancing overall team performance.
- Drive accountability through consistent coaching, performance feedback, and recognition.
- Foster a collaborative culture focused on continuous improvement and operational excellence.
- Led daily operations across multiple departments in high-volume retail environment, ensuring seamless workflow and customer satisfaction.
- Partner with leadership teams to exceed sales, customer satisfaction, and operational growth.
- Analyze operational reports and key performance indicators to identify opportunities for growth.
- Resolved customer concerns while upholding exceptional service standards, contributing to positive customer experiences.
- Support hiring, onboarding, scheduling, and workforce development initiatives.
Store Manager
Claires
Peabody, Massachusetts
09.2018 - 08.2023
- Successfully managed multiple store locations while consistently achieving sales and operational goals.
- Oversaw visual merchandising, inventory management, payroll, scheduling, and daily operations.
- Led recruiting, interviewing, onboarding, and development of high-performing teams, enhancing overall store performance.
- Implemented operational improvements, enhancing efficiency and boosting customer satisfaction.
- Acted as District Manager across 18 stores, coordinating communication between store leadership and regional management.
- Built strong relationships with employees through coaching and mentorship, fostering a positive work environment.
Shift Supervisor
CVS
Leominster, Massachusetts
06.2016 - 01.2019
- Supervised daily store operations, ensuring exceptional customer service and operational efficiency.
- Managed cash handling, openings/ closing procedures, and loss prevention initiatives.
- Trained new associates, enhancing compliance with company policies and fostering a productive work environment.
- Assisted leadership with operational planning and employee development to align team goals with business objectives.
Manager
Entertainment Cinemas
Leominster, Massachusetts
06.2014 - 06.2016
- Managed employee scheduling, training, and inventory while fostering strong vendor relationships.
- Directed daily operations while ensuring outstanding guest experiences.
- Resolved customer concerns effectively, ensuring adherence to company standards.
- Coordinated merchandising and promotional displays to enhance product visibility and drive sales.
Education
High School Diploma -
Athol High School
Athol, MA01-2011
Skills
- Employee coaching
- Performance Management
- Team Leadership
- Process improvement
- Customer Success
- Operations Management
- Project Coordination
- Operational Metrics
- Strategic Planning
- Talent Acquisition
- Training and Onboarding
- Change Management
- Cross-functional collaboration
- Conflict Resolution
- Microsoft Office
- Google Workspace
Timeline
Coach
Walmart
11.2023 - Current
Store Manager
Claires
09.2018 - 08.2023
Shift Supervisor
CVS
06.2016 - 01.2019
Manager
Entertainment Cinemas
06.2014 - 06.2016
High School Diploma -
Athol High School