Cristal Correa
New York,NY
Summary
Dynamic Assistant Manager at Banana Republic Factory Store with a proven track record in enhancing customer satisfaction and driving sales growth through strategic merchandising and exceptional team leadership. Skilled in financial oversight and staff training, I foster a collaborative environment that boosts employee morale and operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Banana Republic Factory Store
11.2021 - Current
- Oversaw daily operations to ensure performance, quality, and service standards.
- Enhanced customer experience by keeping the store tidy and secure.
- Cultivated productive collaborations with teams, creating a constructive atmosphere.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Implemented staff training programs to elevate service standards and knowledge.
- Enhanced team productivity by streamlining operational processes.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Lingerie Manager
Victoria's Secret
08.2020 - 10.2021
- Conducted regular performance appraisals for staff members, identifying areas of improvement and recognizing top performers for their contributions.
- Streamlined operational processes, resulting in reduced overhead costs and increased profit margins.
- Fostered a positive work environment through open communication channels between employees at all hierarchical levels.
- Maximized sales opportunities by upselling complementary items like accessories or loungewear during customer interactions.
PINK Manager
Victoria's Secret & PINK
12.2019 - 08.2020
- Fostered a positive and engaging work environment by recognizing employee achievements, encouraging teamwork, and facilitating open communication.
- Promoted a culture of continuous improvement by encouraging employee suggestions for process enhancements.
- Increased worker productivity with efficient scheduling, task allocation, and performance monitoring systems.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
Sales Associate
Victoria's Secret & PINK
02.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Sales Lead Manager
Sabon
06.2018 - 01.2019
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.
- Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
- Analyzed market trends and competitor activities to identify new business opportunities and areas for improvement.
- Attended weekly meetings to discuss and optimize strategies.
- Generated new business leads through networking events, conferences, trade shows, referrals, and social media marketing efforts.
- Boosted sales revenue by implementing effective lead generation strategies and nurturing client relationships.
Sales Associate
Sabon
09.2017 - 06.2018
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Associate Of The Arts - Communication Studies
Borough of Manhattan Community College
New York, NY05.2015
Skills
- Customer Service
- Team Leadership & Collaboration
- Decision-making
- Problem-solving
- Workload Delegation & Management
- Retail Operations Management
- Sales Efficiency Maximization
- Customer Relationship Management (CRM)
Accomplishments
District Loyalty Top Performer 2019-2021 Issued by Victoria's Secret Credit Card Team
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Banana Republic Factory Store
11.2021 - Current
Lingerie Manager
Victoria's Secret
08.2020 - 10.2021
PINK Manager
Victoria's Secret & PINK
12.2019 - 08.2020
Sales Associate
Victoria's Secret & PINK
02.2019 - 12.2019
Sales Lead Manager
Sabon
06.2018 - 01.2019
Sales Associate
Sabon
09.2017 - 06.2018
Associate Of The Arts - Communication Studies
Borough of Manhattan Community College
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