Cristal Delgado
Bronx,NY
Summary
Successful client service professional with years of experience addressing client requests and concerns, as well as maintaining long-term relationships. Knowledgeable background in client services and proven ability to enhance customer satisfaction. Skilled in communication and problem-solving, ensuring seamless client experience.
Overview
17
17
years of professional experience
Work History
Client Service Representative
BluePearl Specialty + Emergency Pet Hospital
New York, NY
08.2021 - Current
- Respond to non-patient calls or visitors and connect them to the appropriate team member
- Responsible for confirming all appointments in advance and ensuring clients receive accurate information about preparing their pet for the appointments.
- Contacting clients primary veterinary’s to obtain all medical records needed.
- Function calmly and compassionately in situations that can be emotional and difficult for our clients.
- Check in clients and discharge clients accordingly.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Served as a liaison between clients and service agencies during handling of pet remains by ensuring a complete accurate and compassionate process.
- Determine whether an emergency arrival is a stat versus standard emergency.
- Responsible for assessing immediately upon arrival each clients rare need, as well as the pets general condition.
PetsHotel Assistant Manager
PetSmart
Greenburgh, NY
01.2017 - 08.2021
- Ensured and monitor safety and security of all pets: which is achieved through hourly walks as well as continuous training on company safety standards.
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- Built strong relationships with Pet Parents so that they are comfortable in leaving their fur babies with us while away.
- Administered medication based on medication procedures to pets requiring them
- Actively checking in/out pets and obtaining information from pet parents on any health and medication history.
- Fostered environment where pets safety and health is first.
- Taking immediate action when sick or injured pet is found in the PetsHotel : communicating with pet parent as issues arise.
- Maintain high levels of cleanliness, sanitation, and humane conditions for both pets and associates.
- Addressing pet parents complaints in pet hotel
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
PetsHotel Associate Lead
PetSmart
Pelham, NY
09.2013 - 01.2017
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Increased repeat business through exceptional care and positive interactions with both pets and their owners.
- Maintained a clean and orderly facility with regular sanitation procedures, ensuring a healthy environment for dogs.
- Contributed to marketing efforts by developing promotional materials highlighting the benefits of our services, resulting in increased client inquiries and bookings.
- Ensured proper feeding routines were followed for each dog according to individual dietary requirements.
- Conducted assessments of incoming dogs to determine suitability for group play environments, minimizing risks associated with aggressive behavior or unsuitable temperaments.
Intern
Armory Dog & Cat Hospital
The Bronx, NY
05.2009 - 06.2010
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Answered incoming calls and took messages.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Restrained animals for examination and treatment.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Internship
Department Of Transportation
New York, NY
09.2008 - 05.2009
- Interacted with customers by phone, email or in-person to provide information.
- Answered incoming telephone calls, took down messages and provided information.
- Helped assist with informing students on car and bike safety
- Assisted instructors on demonstrating to students the importance of bike safety and crossing the street with a bike.
- Assisted instructor on informing students the importance wearing a seatbelt in a car.
- Demonstrated to students how airbags work.
Sales Associate
Toys"R"Us
Bronx, NY
11.2008
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Responsible for opening nd closing procedures.
- Designed and constructed displays.
- Registered sales on cash register by scanning products and totaling purchases
- Processed returns and/or exchanging
Education
High School Diploma -
Christopher Columbus High School
Bronx, NY06-2009
Skills
- Kennel experience
- Customer service
- Organizational skills
- Medication administration
- Animal care
- Supervising experience
- Sales
- Pricing
- Pet sitting
- Training & development
- Dog handling
Timeline
Client Service Representative
BluePearl Specialty + Emergency Pet Hospital
08.2021 - Current
PetsHotel Assistant Manager
PetSmart
01.2017 - 08.2021
PetsHotel Associate Lead
PetSmart
09.2013 - 01.2017
Intern
Armory Dog & Cat Hospital
05.2009 - 06.2010
Sales Associate
Toys"R"Us
11.2008
Internship
Department Of Transportation
09.2008 - 05.2009
High School Diploma -
Christopher Columbus High School