Cristal Diaz Merino
Lake Geneva,WI
Summary
Dynamic online personal shopper with proven customer service expertise and sales experience. Committed to optimizing the shopping experience and building strong customer relationships to drive satisfaction and loyalty.
Results-driven professional with over six years of experience in customer service and sales. Known for effective communication, attention to detail, and mentoring abilities. Ready to leverage skills to enhance customer engagement and achieve sales targets.
Diligent [Desired Position] with strong background in providing personalized shopping experiences. Efficiently handled customer requests and curated product selections to enhance client satisfaction. Demonstrated exceptional communication skills and attention to detail in every interaction.
Detail-oriented personal shopper with a strong focus on improving order fulfillment processes and team collaboration. Expertise in analyzing customer preferences and optimizing inventory to enhance the online shopping experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
Lake Geneva, WI
01.2020 - Current
- Curated personalized shopping experiences based on customer preferences and feedback.
- Analyzed inventory trends to enhance product selection and availability for online shoppers.
- Streamlined order fulfillment processes, improving efficiency in picking and packing operations.
- Mentored new team members on best practices in customer service and order management systems.
- Conducted quality checks on products to ensure compliance with company standards before shipment.
- Leveraged data analytics tools to track customer behavior and optimize the online shopping experience.
- Collaborated with cross-functional teams to implement promotional strategies enhancing sales performance.
- Developed training materials focused on improving operational workflows for personal shopping staff.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Built relationships with customers and community to promote long term business growth.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
- Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
Sales Associate
Maurice
Lake Geneva, WI
06.2017 - Current
- Delivered exceptional customer service, enhancing overall shopping experience and client satisfaction.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to create visually appealing product displays that increased foot traffic.
- Trained new associates on sales techniques and store policies, fostering a supportive team environment.
- Implemented promotional strategies that effectively highlighted seasonal products, boosting sales opportunities.
- Conducted regular assessments of product knowledge among staff, ensuring consistent customer engagement.
- Developed relationships with repeat customers, enhancing loyalty through personalized service and attention.
- Streamlined checkout processes to reduce wait times, improving efficiency during peak hours.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Badger High School
Lake Geneva, WITechnicol - Nursing
Gateway Technical College
Kenosha, WI05-2026
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Brand awareness
- Styling techniques
- Route planning
- Hospitality and accommodation
- Customer service
- Decision-making
- Heavy lifting
- Accurate money handling
- Flexible schedule
Certification
- CPSP - Certified Professional Sales Person
Languages
Spanish
Native or Bilingual
Timeline
Online Personal Shopper
Walmart
01.2020 - Current
Sales Associate
Maurice
06.2017 - Current
High School Diploma -
Badger High School
Technicol - Nursing
Gateway Technical College