Summary
Overview
Work History
Education
Skills
Languages
Qualifications Certifications
References
Certification
Timeline
Generic

Cristal Gonzales

Sierra Blanca

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Northern Hudspeth County EMS
05.2020 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Assisted with lifting and moving patients.
  • Responded to 911 calls for medical emergencies.
  • Handled patient transfers from one medical facility to another.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Trained new EMTs on proper protocols and procedures.

Baker

Cristal Gonzales
02.2017 - 01.2020
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Created appealing displays to showcase products in bakery.
  • Operated cash registers and processed payments accurately.
  • Developed recipes for new products and improved existing recipes.
  • Coordinated food deliveries to guarantee timely arrival of supplies.
  • Cleaned and maintained kitchen equipment and oven.
  • Followed food safety standards when handling ingredients.

Jailer

Midland County Sheriff's Office
10.2016 - 05.2017
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Documented prisoner identification, charges and inmate disturbance incidents.
  • Examined incoming and outgoing mail to detect contraband.
  • Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
  • Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Oversaw conduct of [Number] prisoners to prevent escapes or violent behavior.
  • Made rounds at specified intervals and conducted head counts and roll calls.

Surveillance Operator

Midland Memorial Hospital
06.2016 - 01.2017
  • Operated surveillance equipment, video recorders and computers to monitor activities within facility.
  • Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
  • Researched cheating methods and advantage play systems to quickly identify illegal activity.
  • Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
  • Maintained log of surveillance operations, noting discrepancies or suspicious activity.
  • Identified illegal activities and alerted floor security personnel to address concerns.
  • Inspected cameras, monitors and other surveillance equipment for operational integrity.
  • Reviewed video surveillance footage.
  • Reviewed live and archived video surveillance footage for investigative purposes.

Dispatcher

Pioneer Natural Resources
08.2014 - 10.2015
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.

Jailer/911 Dispatcher

Culberson County Sheriffs Office
10.2013 - 10.2014
  • Conduct head counts to ensure that each prisoner is present
  • Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence
  • Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes
  • Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities
  • Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs
  • Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners
  • Inspect mail for the presence of contraband
  • Guard facility entrances to screen visitors
  • Maintain records of prisoners' identification and charges
  • Process or book convicted individuals into prison

Cadet/ Driver

Northern Hudspeth County Ems
08.2012 - 10.2014
  • The ultimate task in the EMT job description is to assess the medical needs of the sick or injured and provide immediate care, with priority given to those who are the most seriously in need of help
  • Once this assessment takes place, they perform whatever medical assistance is needed as long as it's within the scope of their training.The medical duties performed in the EMT job description include providing cardiopulmonary resuscitation (CPR), opening a patient's airway so they can breathe, and providing ventilation assistance
  • Other medical treatment includes bandaging wounds, stabilizing broken bones, controlling bleeding, administering oxygen, and treating shock
  • EMTs also assist in childbirth and help people with mental disorders in need of medical assistance.EMTs must always perform their duties in a calm, reassuring and efficient manner
  • They must be able to maintain their composure in extremely stressful situations in order to assess medical situations and perform emergency lifesaving procedures according to the methods in which they've received training
  • They must also be able to safely transfer a patient onto and lift and carry a stretcher into the ambulance in the event the patient needs to go to the hospital
  • The EMT job description means that they continue to give care as necessary during the transport of the patient to the hospital.The EMT job description also requires that they notify the hospital emergency department of the nature and extent of the medical treatment provided and give an account of the patient's medical condition
  • If in communication with a doctor, they must provide assistance at their direction
  • They should also transfer the patient from the ambulance into the emergency room and provide whatever additional assistance is needed to maintain the safety of the patient.

Jailer/911 Dispatcher

Hudspeth County Sheriffs Office
07.2010 - 07.2012
  • Conduct head counts to ensure that each prisoner is present
  • Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence
  • Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes
  • Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities
  • Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs
  • Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners
  • Inspect mail for the presence of contraband
  • Guard facility entrances to screen visitors
  • Maintain records of prisoners' identification and charges
  • Process or book convicted individuals into prison

Education

No Degree - Psychology

Sul Ross State University
Alpine, TX

High School Diploma -

Sierra Blanca ISD
Sierra Blanca, TX
05.2004

Skills

  • Dispatching: Expert
  • Verbal Communication skills: Expert
  • ANALYSING & INVESTIGATING: Advanced
  • Teamwork: Advanced
  • Drive: Expert
  • Stress Tolerance: Expert
  • Action Planning: Expert
  • Decision Making: Advanced
  • Workflow Optimization
  • Minute Taking
  • Meeting Planning
  • Report Writing
  • Research
  • Filing
  • Appointment Scheduling
  • Scheduling
  • Quality Assurance
  • Office Administration
  • Database Management
  • Spreadsheet Management
  • Data Entry
  • Employee Timesheet Processing
  • Staff Management
  • Medical Terminology
  • Microsoft Outlook
  • Attendance Record Management
  • Professional Communication
  • Human Resources Management (HRM)
  • Microsoft Word
  • Multi-Line Telephone Systems
  • Payroll and Budgeting
  • Training and Coaching
  • Office Management
  • Confidential Document Control
  • Customer Service
  • Performance Improvement
  • Policy and Procedure Modification
  • Documentation and Control
  • Resourceful
  • Recruiting
  • Recordkeeping

Languages

Spanish: Conversational

Qualifications Certifications

  • CPR/AED, 09/2014, Fire-Med, Van Horn, Texas, This hands-on skills training prepares them to respond to breathing and cardiac emergencies. It also teaches the skills and knowledge needed to provide care for victims of sudden cardiac arrest through the safe use of an automated external defibrillator (AED). The class can teach Adult CPR/AED, Child CPR/AED, and/or Infant CPR/AED (any combination of the three).
  • EMT-Basic, 12/2021, Fire-Med, Van Horn TX
  • TCLEOSE, 08/2004, El Paso Community College, El Paso, Texas, Telecommunicator Certificate Basic Jailer Proficiency Certificate 221.5(a) Requirements an active license or appointment 221.(b)(2) 1 year of service Course(s)(once during career) 1999 Personnel Orientation by Department (if licensed on or after 06/01/1998) 3721 County Correction Officer Field Training (if licensed on or after 06/01/2004)

References

  • Glennda Merritt-Alcorn, Friend, 432-940-7349
  • Brandi Salgado, Friend, Hudspeth County Sheriffs Office, 202 E. Cavender, Sierra Blanca, TX, 79851, 432-284-0810, bsalgado79851@gmail.com
  • Abel Ramirez, Friend, Hudspeth County Sheriffs Office- Jail Admin, 525 N Wilson, Sierra Blanca, TX, 79851, 915-369-2161
  • Julie Sanchez, Friend, Justice of the Peace Pct1, 915-369-4141

Certification

  • EMT - Emergency Medical Technician
  • Basic CPR
  • Jailer
  • Telecommunications Officer

Timeline

Administrative Assistant

Northern Hudspeth County EMS
05.2020 - Current

Baker

Cristal Gonzales
02.2017 - 01.2020

Jailer

Midland County Sheriff's Office
10.2016 - 05.2017

Surveillance Operator

Midland Memorial Hospital
06.2016 - 01.2017

Dispatcher

Pioneer Natural Resources
08.2014 - 10.2015

Jailer/911 Dispatcher

Culberson County Sheriffs Office
10.2013 - 10.2014

Cadet/ Driver

Northern Hudspeth County Ems
08.2012 - 10.2014

Jailer/911 Dispatcher

Hudspeth County Sheriffs Office
07.2010 - 07.2012

No Degree - Psychology

Sul Ross State University

High School Diploma -

Sierra Blanca ISD

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