Stephanie Wutzke
ABC Fire Extinguisher
Portland,OR
23
years of professional experience
Career Promise: Pursuing a career opportunity that will allow me to commit my experience, efforts and energies in being part of a team that prides itself in meeting and exceeding customer expectations; best known for my big heart in helping others, loyalty and outstanding work moral. “I find the great thing in this world is not so much where you stand as in what direction we are moving.” –Oliver Holmes Jr.
Work History
Administrative Assistant
1 Year 5 Months- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed filing system, entered data and completed other clerical tasks.
Supervisor
2 Years 7 Months- Maintained updated and detailed records of calls in physical and electronic database.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Assessed regulatory and operational risks for escalation to management.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Cashier Assistant
2 Years 9 Months- Worked with other associates to support cashiers and management needs.
- Scanned store regularly for potential safety or operational issues and reported to management for resolutions.
- Increased access to inventory by supporting merchandise stocking and search efforts.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving
Administrative
3 Years 3 Months- Operate office machines such as photocopiers, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems manually
- Help teacher and administrators with various other tasks as needed.
Office Supervisor
2 Years- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards
- Prepare invoices, reports, memo letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation
- Receive, record, and cash, checks, and vouchers
- Process paperwork for new employees and enter employee information into Quick-books payroll system.
Operations Assistant
2 Years 3 Months- Plan and establish work schedules, assignments, and production sequences to meet production goals
- Read and analyze work orders, production schedules, and deliveries to determine production requirements
- Compile employee time, production, and payroll data from time sheets and other records
- Obtain customers’ names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Education
Steps to Success
Skills
Schedule Coordination
Database Maintenance
Prioritizing Calls
Delivery Procedures
Dispatching Field Personnel
Paperwork Submission
Dispatching Workers
Coordinating Urgent Deliveries
Database Updates
Microsoft Office
Materials Ordering
Office Supplies and Inventory
Timeline
Administrative Assistant
ABC Fire Extinguisher
05.2025 - CurrentRead More
Supervisor
Apogee Delivers
10.2022 - 05.2025Read More
Cashier Assistant
Loves Travel Stop
01.2020 - 10.2022Read More
Administrative
AssistantOregon Outreach Inc
01.2013 - 04.2016Read More
Office Supervisor
Sawtooth Roofing
01.2006 - 01.2008Read More
Operations Assistant
Westurn Cedar Inc
10.2003 - 01.2006Read More
Lake Oswego High School
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Portland Community College
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