Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristal Gonzalez Estrada

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Ramp Agent

Frontier Airlines
Dulles
03.2024 - Current
  • Organized baggage carts for loading onto planes accurately according to airline specifications.
  • Processed necessary paperwork related to cargo shipments including customs documents.
  • Worked in various weather conditions to ensure continuous airport operations.
  • Prepared daily activity reports detailing customer service issues encountered during shift.
  • Checked luggage for proper weight distribution according to aircraft specifications.
  • Performed check-in procedures for both domestic and international flights.

Host/Server

Texas roadhouse
Chantilly
07.2021 - 02.2023
  • Assisted in opening and closing the restaurant.
  • I took the guests' orders.
  • Front Door person
  • To-Go Specialist
  • Host Specialist.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed incoming calls during busy shifts.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Resolved conflicts between customers when necessary.
  • Processed payments from customers using a POS system.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.

Cashier

Burger king
01.2020 - 06.2021
  • Handled cash register
  • Assisted opening and closing store
  • Assisted customer needs

Education

High School Diploma -

Penn Foster
Scranton, PA
04-2024

Skills

  • Check-in and appointment scheduling
  • Daily activity reporting
  • POS system management
  • Order processing and taking
  • Customer service and support
  • Team collaboration and communication
  • Attention to detail in front desk management
  • Event planning and reservations management
  • Telephone reception skills
  • Baggage handling
  • Bilingual communication

Languages

  • English
  • Spanish

Timeline

Ramp Agent

Frontier Airlines
03.2024 - Current

Host/Server

Texas roadhouse
07.2021 - 02.2023

Cashier

Burger king
01.2020 - 06.2021

High School Diploma -

Penn Foster

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