Cristal Jones Ruiz

• Assisted in greeting and seating guests to ensure a welcoming atmosphere.
• Supported staff in managing reservations and waitlists effectively.
• Learned procedures for handling guest inquiries and feedback promptly.
• Coordinated with kitchen and serving staff to enhance customer experience.
• Maintained cleanliness and organization of front-of-house areas consistently.
• Adapted quickly to changing guest flow and service demands during peak hours.
• Developed familiarity with menu items to assist guests with selections.
• Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
• Fostered a positive work atmosphere, promoting open communication between staff and management.
• Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
• Mentored hostess team members, fostering professional growth and strong teamwork.
• Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
• Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
• Interacted with guests to obtain positive or negative feedback and constructively apply information.
• Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
• Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
• Increased table turnover rate by effectively managing seating arrangements and guest flow.
• Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
• Monitored workers for performance, professionalism and service quality.
• Developed and maintained clean and welcoming entrance area, making positive first impression on guests.
• Streamlined communication between hostess team and kitchen staff, reducing order errors and improving service speed.

• Assisted in greeting and seating guests to ensure a welcoming atmosphere.
• Supported staff in managing reservations and waitlists effectively.
• Learned procedures for handling guest inquiries and feedback promptly.
• Coordinated with kitchen and serving staff to enhance customer experience.
• Maintained cleanliness and organization of front-of-house areas consistently.
• Adapted quickly to changing guest flow and service demands during peak hours.
• Developed familiarity with menu items to assist guests with selections.
• Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
• Fostered a positive work atmosphere, promoting open communication between staff and management.
• Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
• Mentored hostess team members, fostering professional growth and strong teamwork.
• Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
• Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
• Interacted with guests to obtain positive or negative feedback and constructively apply information.
• Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
• Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
• Increased table turnover rate by effectively managing seating arrangements and guest flow.
• Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
• Monitored workers for performance, professionalism and service quality.
• Developed and maintained clean and welcoming entrance area, making positive first impression on guests.
• Streamlined communication between hostess team and kitchen staff, reducing order errors and improving service speed.

At first I was a hostess then I became head hostess then I took on a position of overnight front end manager