Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nora Roland

Columbus,OH

Summary

Dynamic professional with a proven track record at Cafe Jazzmins, excelling in high-pressure environments and fostering team growth. Skilled in reservation management and promoting a positive workplace, Nora was recognized at Venus Night Club for outstanding performances and effective employee scheduling—expertise in blending hard and soft skills to enhance operational success and customer satisfaction. Ambitious Hostess Manager with a proven track record of creating successful food service operations, managing staff, and increasing profits. Extensive experience in menu design, ordering supplies, and creating innovative solutions to food service challenges. Well-versed in hospitality standards and have a natural knack for building customer relationships. Personable and organized with a natural ability to create welcoming environments and manage diverse teams. Knowledge of customer service and hospitality, combined with strong skills in conflict resolution and scheduling. Dedicated to enhancing guest experiences and ensuring seamless operations.

Overview

4
4
years of professional experience

Work History

Hostess Manager

Cafe Jazzmins
03.2018 - 08.2020
  • Managed incoming calls,and emails per day from customers in high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Mentored hostess team members, fostering professional growth and strong teamwork.

Go-Go Dancer

Venus Night Club
04.2016 - 05.2018
  • Achieved recognition for outstanding performances.
  • Managed scheduling effectively while balancing multiple engagements simultaneously without compromising quality or punctuality.
  • Worked closely with DJs to curate appropriate playlists that complemented each performance''s theme or style.
  • Developed customized routines for private events such as weddings or corporate parties, tailoring each performance to client preferences while maintaining a professional tone throughout the process.

Education

High School Diploma -

Eastmoor Sr
Columbus, OH
06-1983

Skills

  • Reservation management
  • Employee scheduling
  • Workplace safety
  • Sales promotion
  • Brand representation
  • Guest Relations
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Collaboration and teamwork
  • Coaching and mentoring
  • Calm and pleasant demeanor
  • Profitability optimization

Timeline

Hostess Manager

Cafe Jazzmins
03.2018 - 08.2020

Go-Go Dancer

Venus Night Club
04.2016 - 05.2018

High School Diploma -

Eastmoor Sr
Nora Roland