Cristal lane
Princeton,NC
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in inventory management and customer service. Skilled in team leadership and staff training, I have consistently enhanced store performance and customer satisfaction through effective coaching and strategic scheduling. Committed to driving sales and minimizing shrinkage while fostering a productive work environment.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
32
32
years of professional experience
Work History
Store Manager
Dollar General
Goldsboro, NC
03.2011 - Current
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delegated work to staff, setting priorities and goals.
- Managed daily banking activities such as deposits and withdrawals.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Hiring and training
- Stocked shelves
- Made sure planograms and price changes were done and correct
- Mitigated business risks by working closely with staff members and assessing performance.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
- Performed regular price checks to ensure competitive pricing.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Store Manager
Family Dollar
Goldsboro, NC
05.2003 - 06.2010
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delegated work to staff, setting priorities and goals.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared staff work schedules and assigned team members to specific duties.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Assistant Manager
Nelson's photo
Goldsboro, NC
03.1993 - 01.2002
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Took photos and developed photos
Education
Some College (No Degree) - Clinical Child Psychology
Johnston Community College
Smithfield, NCSkills
- Inventory management
- Customer service
- Staff training
- Sales analysis
- Visual merchandising
- Cash handling
- Team building
- Schedule management
- Performance evaluation
- Stock replenishment
- Product merchandising
- Store opening and closing procedures
- Employee supervision and motivation
- Store displays
- Loss prevention
- Team leadership and coaching
Timeline
Store Manager
Dollar General
03.2011 - Current
Store Manager
Family Dollar
05.2003 - 06.2010
Assistant Manager
Nelson's photo
03.1993 - 01.2002
Some College (No Degree) - Clinical Child Psychology
Johnston Community College