Cristal Marroquin Campos
Los Angeles,California
Summary
Highly organized and detail-oriented Medical Front Office Coordinator with extensive experience supporting multi-physician practices and specialty services, including genetics. Skilled in high-volume scheduling, insurance verification, prior authorizations, medical records coordination, and EPIC schedule management. Proven ability to collaborate with physicians and clinical teams to ensure efficient patient flow, accurate documentation, and timely delivery of care. Recognized for strong communication skills, attention to detail, and commitment to exceptional patient service.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Cedars Sinai
Pasadena, CA
09.2025 - Current
- Check patients in and out, verify demographics, and ensure all patient information is current and accurately documented.
- Handle high-volume, multi-line phone systems; triage patient inquiries and route to appropriate clinical personnel efficiently.
- Coordinate and schedule high-volume, multi-specialty appointments including new patient visits, consultations, specialty office visits (SOVs), pre-operative and post-operative appointments.
- Verify insurance eligibility and benefits for 1,000+ patients using multiple insurance portals, ensuring accurate coverage and reducing billing delays.
- Send appointment confirmation emails for new patients and coordinate referral communications as ordered by physicians, ensuring timely scheduling and continuity of care.
- Conduct follow-ups on urgent referrals to confirm appointment completion and update physicians on status changes.
- Assist in training new and current employees, providing guidance on physician clinic schedules, workflows, and departmental procedures to ensure accuracy and efficiency.
- Obtain prior authorizations for office visits, physical therapy, imaging, procedures, and genetic services; document and upload approvals into EPIC for streamlined access.
- Retrieve and organize medical records, imaging, operative notes, and progress reports to ensure complete patient charts prior to appointments.
- Serve as liaison for 7+ physicians, medical assistants, and specialty teams to coordinate timely, high-quality patient care.
- Monitor and manage incoming faxes, voicemails, referrals, and documentation, routing to appropriate providers in a timely manner.
- Manage and maintain physician schedules in EPIC, including blocking clinic days, adjusting availability, and optimizing patient flow.
- Track office supply inventory and communicate ordering needs to maintain smooth clinic operations.
- Collaborate closely with the Pasadena Genetics team to prioritize urgent cases, coordinate consultations, and ensure required labs and documentation are completed before scheduling.
- Educate genetic patients on consultation processes, answer pre-appointment questions, and ensure readiness before meeting with genetic counselors.
- Process cash-pay transactions for genetic services, collaborating closely with supervisors to ensure accurate payment collection and timely follow-up on billing updates to maintain compliance and financial accuracy.
Patient Service Representative
Cedars Sinai
Beverly Hills, CA
01.2025 - 09.2025
- Utilized Epic EHR system to manage patient information and schedule appointments.
- Provided exceptional customer service, consistently receiving positive patient feedback.
- Coordinated patient registration and updating electronic medical records with personal and financial information.
- Maintained accurate patient records and ensured compliance with HIPAA regulations.
- Greeted patients and performed clerical duties, such as distributing forms and paperwork to patients and checking them for full completion.
- Performed billing and administrative tasks, such as collecting co-pays and balancing daily transaction sheets.
- Answered multi-line phone calls, triaged inquiries, and directed patients to appropriate personnel.
- Collaborated with medical staff to ensure smooth patient flow and efficient care coordination.
- Managed over 50+ referrals a day for patients, and assist with scheduling appointments for patients that have urgent referrals.
- Perform administrative duties, such as handle faxes for physicians and send documents to medical records for scanning.
- Assisted with medication refill requests for patients and various pharmacies.
- Communicated with CS once a patient was declared deceased so chart can be updated immediately.
- Maintained over 1000+ patients records and accounts.
- Maintained calendar for patient booking and department needs.
- Scheduling and managing patient appointments, coordinating with physicians and other healthcare professionals.
Front Desk Receptionist
PRIME MRI
San Gabriel, CA
07.2024 - 12.2024
- Coordinated patient registration and updating electronic medical records with personal and financial information.
- Verified patient insurance and assessing the need for pre-certification for MRI patients.
- Greeted patients and performed clerical duties, such as distributing forms and paperwork to patients and checking them for full completion.
- Performed billing and administrative tasks, such as collecting co-pays and balancing daily transaction sheets.
- Scheduled appointments through patient or through doctor or law office.
- Emailed MRI reports to doctor’s and law offices and upload documents on patient’s file.
- Generated MRI invoices for law offices.
- Generated liens for law offices.
- Worked closely with various doctor’s and law offices to ensure that patient information is shared accurately.
- Maintained over 100+ patients records and accounts.
- Managed payroll for employees.
- Maintained calendar for patient booking and owner needs.
- Completed subpoena requests as soon as they were received.
- Took on a managerial role, which included assisting with scheduling, assisting with HR related matters, and helped train new employees.
Office Administration
AAA Rubish
Bell Gardens, CA
07.2020 - 07.2024
- Made route schedule, ensuring that all routes were taken care of by end of business day.
- Organized company calendar, such as meetings, deadlines, and travel dates.
- Answer phone calls in a timely manner and assist guests with any questions or concerns they may have.
- Arranged monthly meetings.
- Develop and maintain a new filing system that was easy to follow.
- Ordered and maintained office supplies.
- Aided in hiring process and training for all associates.
- Assisted with maintaining payroll and keeping track of company metrics.
- Maintained over 80+ employee files to ensure that they are up to company standards.
- Made badges for new associates.
- Organized meetings and appointments for managers and supervisors.
- Onboarded new associates and handled any associate(s) that were departing from the building.
- Took notes during meetings to ensure that staff is meeting all expectations.
Education
Bachelor of Arts - Psychology
California State University
Los AngelesSkills
- Spanish - Conversational
- EPIC, Microsoft Word, Excel, PowerPoint
- SKILLS: Attention to Detail, Training and Development, Organization, Time Management, Communication, Calendar Management, Problem Solving
Timeline
Patient Service Representative
Cedars Sinai
09.2025 - Current
Patient Service Representative
Cedars Sinai
01.2025 - 09.2025
Front Desk Receptionist
PRIME MRI
07.2024 - 12.2024
Office Administration
AAA Rubish
07.2020 - 07.2024
Bachelor of Arts - Psychology
California State University