Meagan McKenzie
The Bronx,NY
Summary
Dedicated Patient Service Representative with extensive experience in healthcare and customer service, currently supporting high-volume and daily operations at Lenox Hill Radiology. Skilled in patient intake, scheduling, insurance verification, and delivering warm, efficient service to diverse patient populations. Frequently able to assist Spanish-speaking patients using basic conversational Spanish that supports clear communication for smoother exam preparation. Known for maintaining accuracy, professionalism, and empathy with technologists and clinical staff. Passionate about radiology and committed to continuing education toward becoming a Radiologic Technologist.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Patient Service Representative
Lenox Hill Radiology
New York, New York
08.2024 - Current
- Greet, check in and assist 150-275 patients daily for MRI, CT, Ultrasound, Mammography, and X-ray exams.
- Complete patient intake, insurance verification, referral processing, and exam preparations.
- Communicate exam instructions while supporting technicians to maintain a smooth flow.
- Assist with high-volume scheduling, phone calls and coordination between front desk and clinical teams.
- Resolve patient concerns with professionalism, understanding & compassion.
- Assist Spanish-speaking patients with basic Spanish to improve communication and patient comfort.
Respite Care Provider
Unique Life
The Bronx, N.Y
08.2021 - 08.2024
- Collaborated with family members to create personalized care plans for each client.
- Maintained a safe and clean environment for clients at all times.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Consulted with client care team to continually update care plans.
- Scheduled and facilitated appropriate professional intervention and treatment.
- Monitored client health and behavior, reporting any changes to supervisors.
Education
Associate of Science - Early Childhood Education
Borough of Manhattan Community College
New York (City), NY 08.2018 - 05.2020
Some College (No Degree) - Educational Psychology
Hunter College
New York (City), NY 08.2018 - 05.2020
Skills
- Able to learn companies program to register and schedule patients
- Scheduling high volumes of patients efficiently and accurately
- Multitasking
- Basic conversational Spanish that assists Spanish-speaking patients
- Efficient in collecting co-pays, deductibles, and co-insurances and able to explain the differences
- Maintain a clean and orderly reception area and ensure appropriate supplies and forms are on hand in sufficient quantity by notifying supervisor
- Courteous and helpful to all clients and their diversities in person and on phone as well as ensuring patient confidentiality
- Ensures duplicate records or charts are not created by verifying parent identification by using their name and DOB and collecting photo ID & insurances
Timeline
Patient Service Representative
Lenox Hill Radiology
08.2024 - Current
Respite Care Provider
Unique Life
08.2021 - 08.2024
Associate of Science - Early Childhood Education
Borough of Manhattan Community College
08.2018 - 05.2020
Some College (No Degree) - Educational Psychology
Hunter College
08.2018 - 05.2020