Cristal Montenegro
The Related Group
Miami,FL
1
Language
1
Certification
5
years of professional experience
Accomplished Community Manager skilled in leasing strategy and community engagement. Improved resident satisfaction through innovative programs and effective conflict resolution. Drove occupancy growth and minimized delinquency rates, showcasing strong operational leadership and financial expertise.
Work History
Community Manager
2 Years 11 Months- Managed daily property operations, leasing activities, and resident relations to maximize occupancy and satisfaction.
- Oversaw rent collections, delinquency management, budgeting support, and financial reporting to achieve operational goals.
- Directed maintenance operations, vendor partnerships, property inspections, and regulatory compliance.
- Executed leasing, marketing, resident retention, and community engagement strategies to drive occupancy growth.
- Coordinated resident events, managed community communications and social media, and delivered exceptional customer service.
- Led onsite teams to maintain asset standards, operational efficiency, and a high-quality resident experience.
Assistant Community Association Manager
2 Years 4 Months- Managed daily operations for multiple homeowners' associations, ensuring compliance with governing documents and association policies.
- Oversaw budgets, accounts receivable, collections, and delinquency management to support the financial health of each community.
- Partnered with Boards of Directors by preparing meetings, providing operational guidance, and implementing board-approved initiatives.
- Coordinated vendors, maintenance projects, inspections, and contract services to maintain community standards and property assets.
- Served as the primary liaison for homeowners, resolving concerns, coordinating communications, and fostering positive community relations.
Education
Associate of Arts - Business Administration And Management
Skills
Property & Community Association Management
Multifamily Operations & Leasing Strategy
Budget & Financial Management
Performance Reporting & Operational Analysis
Resident Experience & Community Engagement
Housing & Regulatory Compliance (LIHTC/Section 8)
Vendor & Contract Management
Team Leadership & Operational Excellence
Tenant & Eviction Law Compliance
Certification
- Real Estate Sales Associate- Florida #SL3558143
- Community Association Manager #CAM61642
- Certified Property Manager
Languages
English/Spanish
Native or Bilingual
Timeline
Community Manager
The Related Group
09.2023 - CurrentRead More
Assistant Community Association Manager
Keystone Property Management Group
04.2021 - 08.2023Read More
Miami Dade College
Associate of Arts from Business Administration And Management
Read More