Thomas Strickland

Manage daily operations and long-term administration of multiple homeowners associations, ensuring compliance with governing documents, strong vendor performance, and responsive homeowner communication. Serve as the primary liaison between the Board of Directors, homeowners, and vendors to support well-maintained, financially sound, and well run communities.

Key responsibilities include:

• Oversee operations for multiple HOA communities, including maintenance coordination, vendor management, and enforcement of community standards
• Act as primary point of contact for homeowners regarding concerns, violations, ARC requests, and community services
• Coordinate and supervise vendors including landscaping, pool services, maintenance, and repair contractors
• Assist Boards of Directors with meeting preparation, agenda items, reporting, and policy enforcement
• Manage community communications including newsletters, email blasts, and resident updates
• Review and process architectural review committee (ARC) applications in accordance with CC&Rs and design guidelines
• Conduct community inspections and ensure compliance with governing documents
• Track maintenance issues and ensure timely resolution through appropriate vendors or internal teams
• Support budgeting, financial reporting review, and invoice processing in coordination with accounting teams
• Maintain strong resident relations while enforcing community rules in a fair and consistent manner

Supported the Community Manager in the daily operations and administration of multiple HOA communities, with a strong focus on property inspections, compliance enforcement, and homeowner communication. Ensured communities remained well-maintained and consistent with governing documents, while assisting with vendor coordination and board support.

Key responsibilities included:

• Conducted routine community inspections to identify covenant violations, maintenance needs, and safety concerns
• Documented and reported inspection findings, including photos and detailed notes for follow-up action
• Assisted in enforcing HOA rules and CC&Rs through homeowner communication and violation notices
• Coordinated with vendors for maintenance requests, repairs, and ongoing community upkeep
• Supported preparation of board meeting materials, reports, and agendas
• Assisted homeowners with inquiries related to architectural requests, violations, and community guidelines
• Monitored community amenities and common areas for compliance and maintenance standards
• Helped track and follow up on open work orders and outstanding community issues
• Maintained professional communication with homeowners, board members, and vendors to ensure timely resolution of issues

Supported the Property Manager in the daily operations of a multi-unit residential apartment community, ensuring efficient leasing activity, strong resident relations, and proper maintenance of the property. Helped maintain high occupancy levels while providing excellent customer service and ensuring compliance with company policies and housing regulations.

Key responsibilities included:

• Assisted with daily property operations including leasing support, resident relations, and administrative functions
• Responded to resident inquiries, concerns, and service requests in a timely and professional manner
• Coordinated maintenance work orders and followed up to ensure completion and resident satisfaction
• Supported leasing efforts including tours, application processing, lease renewals, and move-in/move-out coordination
• Collected rent payments, assisted with delinquency follow-up, and supported financial reporting tasks
• Assisted with enforcement of lease agreements and community policies
• Prepared reports, maintained resident files, and supported compliance with company procedures
• Coordinated with vendors and maintenance teams to ensure property upkeep and curb appeal standards
• Assisted with marketing efforts to attract and retain residents and maintain occupancy goals

Provided high quality customer service and sales support in a fast paced apartment community environment, responsible for leasing apartments, supporting resident needs, and contributing to occupancy and retention goals. Acted as the first point of contact for prospective and current residents, ensuring a positive and professional experience throughout the leasing process.

Key responsibilities included:

• Conducted property tours for prospective residents and highlighted community features and amenities
• Assisted applicants through the leasing process including applications, screening, approvals, and lease signing
• Met and exceeded leasing and occupancy goals through strong customer service and follow-up
• Responded to inquiries via phone, email, and in-person communication in a professional and timely manner
• Assisted with resident retention efforts including lease renewals and relationship building
• Processed rental applications, prepared lease documents, and maintained accurate resident records
• Coordinated move-ins and move-outs to ensure a smooth transition for residents
• Handled resident concerns and escalated issues to management when necessary
• Supported marketing efforts including outreach, social media listings, and property advertising
• Maintained knowledge of market trends, availability, and competitor properties