Cristal Montoya
Mount Prospect,IL
Summary
Dynamic and results-oriented professional with a proven track record at Extra Space Storage, adept at fostering customer relationships and exceeding sales goals. Leveraged strong communication skills and sales expertise to enhance customer satisfaction and drive business growth. Demonstrated leadership in navigating complex customer issues, contributing to a significant increase in repeat business.
Overview
6
6
years of professional experience
Work History
Sales Assistant
Extra Space Storage
01.2024 - 02.2025
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Employee Service Representative
McDonald’s
09.2018 - 01.2024
- Stayed abreast of industry trends and best practices, incorporating relevant insights into daily work processes for continuous service improvement.
- Participated in regular meetings with management to discuss performance metrics and strategize on ways to further enhance the customer experience.
- Conducted employee follow-up calls and performed additional research to develop in-depth understanding of employee needs.
- Assumed responsibility for escalated cases as needed, demonstrating leadership abilities in navigating challenging situations towards successful outcomes.
- Provided exceptional support to customers, fostering strong relationships that led to increased repeat business and referrals.
Education
High School Diploma - Na
Evanston Township High School
Evanston, IL05.2023
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Sales expertise
- Cash register operation
- Complex Problem-solving
- Processing payments
- Point of sale operation
- Opening and closing procedures
- Customer needs assessment
- Visual merchandising
- Product merchandising
- Task prioritization
- Team collaboration
- Customer relationship management
- Returns and exchanges
- Customer service
- Friendly and helpful
- Strong communication and interpersonal skills
- Honest and dependable
- Flexible hours
- Safety and cleanliness standards
- Store organization
- Team leadership
- Meeting sales goals
- Organizational skills
- Store opening and closing
- Staff support
- Sales and promotions
- Teamwork and collaboration
- Exceeding customer expectations
- Payment processing
- Multitasking Abilities
- Documentation and reporting
- Time management
- Cash drawer management
- Basic mathematics
- Active listening
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Sales Assistant
Extra Space Storage
01.2024 - 02.2025
Employee Service Representative
McDonald’s
09.2018 - 01.2024
High School Diploma - Na
Evanston Township High School
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