Cristal Rodman
Famous Footwear
Loganville,GA
10
years of professional experience
Achieved high levels of customer satisfaction through effective service delivery.,Optimized team performance by training staff on POS software usage.,Enhanced overall productivity by focusing on detail-oriented processes.
Work History
Supervisor
2 Years- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Employed critical thinking to analyze problems, assess potential solutions, and drive decision-making processes.
Supervisor
2 Years 7 Months- I Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- I Conduct performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- I Resolve conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- I Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- I Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- I Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- I Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Achieved results by working with staff to meet established targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- I Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- I Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.I am a team player.
Assistant Manager
3 Years 3 Months- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager/Supervisor
6 Years 5 Months- As full time assistant manager I Streamlined store operations for increased efficiency, implementing new processes and procedures.
- I Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- I Developed strong working relationships with staff, fostering a positive work environment.
- I Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- I always Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- I Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- I always Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- I always Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- I Created employee schedules to align coverage with forecasted demands.
- I Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- I Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Skills
Achieved high levels of customer satisfaction through effective communication.
Enhanced service efficiency by implementing customer feedback mechanisms.
Drove improvements in service delivery by identifying key customer needs.
Sales (6 years)
Retail (6 years) Inventory (4 years) Management Cash Handling (6 years) training Team Building Customer Service Skills (5 years) Inventory Management Order Picking (3 years) Assistant Manager Experience Merchandising (4 years) Supervising Experience Retail Sales (5 years)
Shipping & Receiving (3 years)
Timeline
Supervisor
Levi’s
08.2024 - CurrentRead More
Supervisor
Crocs
01.2024 - CurrentRead More
Assistant Manager
Famous Footwear
05.2023 - CurrentRead More
Assistant Manager/Supervisor
Finish Line
08.2016 - 01.2023Read More