Cristal Rodriguez Soto
Kyle,TX
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
1
1
Language
2
2
years of post-secondary education
1
1
year of professional experience
Work History
Hostess
Matt's El Rancho
Austin, Texas
06.2020 - 03.2021
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Informed servers of newly seated parties for speedy service.
- Planned and executed 20-guest parties by organizing menus, spaces and special requests.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Answered customer questions about hours, seating and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Documented reservations and communicated changes to guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Recorded available tables after seating each party using specialized seating software.
Cahsier
McDonald's
Austin, Texas
01.2019 - 03.2019
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Learned to make drinks and fries to provide backup at key times.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Operated cash register to record all transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Crockett High School
Austin, TX 08.2019 - Current
Skills
Hospitality service expertise
Interactive communication skills
Guest seating arrangements
Table setting knowledge
To-go order preparation
Timeline
Hostess
Matt's El Rancho
06.2020 - 03.2021
High School Diploma -
Crockett High School
08.2019 - Current
Cahsier
McDonald's
01.2019 - 03.2019