Cristal Stevens
Phoenix,AZ
Summary
Professional with demonstrated ability to excel in legal support roles. Skilled in client communication, data management, and case documentation. Strong team collaborator with focus on achieving results and adapting to changing needs. Reliable and adept at handling sensitive information with integrity and discretion.
Overview
14
14
years of professional experience
Work History
Legal Intake Specialist
Alert Communications
Phoenix, AZ
04.2024 - Current
- Coordinated appointments between clients and attorneys, ensuring efficient scheduling and time management within the firm.
- Provided exceptional customer service while maintaining confidentiality and protecting sensitive client information during intake interviews.
- Streamlined intake processes by implementing a standardized questionnaire for potential clients, increasing efficiency and consistency in information gathering.
- Interviewed clients to obtain information relevant to cases.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Judicial Clerk
Maricopa County Superior Court
Phoenix, AZ
11.2019 - 07.2022
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepared court orders and judgments for signature.
- Helped attorneys and court personnel in courtroom.
- Assisted court in scheduling hearings, meetings, and other events to support seamless operations.
- Assisted in the law library to help customers with their fillings.
- Managed sensitive information with discretion, upholding confidentiality requirements and protecting the integrity of the judicial process.
- Maintained accurate records of court proceedings, ensuring easy access for future review or reference by judge and other legal professionals.
- Assisted attorneys with case organization and administrative tasks.
- Managed court sessions, maintaining attendant records for court proceedings.
Leasing Specialist
Greystar Property Management
Phoenix, AZ
02.2016 - 08.2018
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Set appointment times for individuals to tour facilities and see available units.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Showed apartments to potential tenants and answered questions regarding community.
- Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
Intake Specialist
Lerner and Rowe
Phoenix, AZ
05.2015 - 02.2016
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Offered compassionate and attentive guidance to patients during
- moments of crisis and trauma.
- Attended case reviews and provided feedback on client progress.
- Managed scheduling of court calendars and deadlines to maintain
- smooth flow of firm operations.
- Interviewed clients to obtain information relevant to cases.
Customer Service Associate
Quarles & Brady
Phoenix, AZ
04.2011 - 05.2015
- Operated multi-line telephone system to answer and direct high volume calls
- Welcomed customers with friendly greeting, answered general questions,
- gathered nature of visit, and directed to specific offices.
- Restocked supplies and submitted purchase orders to maintain stock levels
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
Associates Of Science - Criminal Justice
American InterContinental University
Chandler, AZHigh School Diploma -
Copper Canyon High School
Glendale, AZ05.2010
Timeline
Legal Intake Specialist
Alert Communications
04.2024 - Current
Judicial Clerk
Maricopa County Superior Court
11.2019 - 07.2022
Leasing Specialist
Greystar Property Management
02.2016 - 08.2018
Intake Specialist
Lerner and Rowe
05.2015 - 02.2016
Customer Service Associate
Quarles & Brady
04.2011 - 05.2015
Associates Of Science - Criminal Justice
American InterContinental University
High School Diploma -
Copper Canyon High School