Cristal Talavera
Chuckanut Manor
Mount Vernon,WA
5
years of professional experience
Great in customer service and effective multitasking. Bilingual in Spanish, I enhanced guest satisfaction by resolving inquiries and optimizing seating efficiency, contributing to a seamless dining experience. Skilled in reservation management, I consistently improved operational processes for superior service delivery.
Work History
Hostess and Server
1 Year- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency.
- Coordinated with kitchen staff to ensure timely and great service
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Receptionist
8 Months- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated room bookings and maintained accurate reservation records using property management systems.
- Assisted in daily administrative tasks, including filing documents and managing correspondence for the hotel team.
Lead Hostess
3 Years 4 Months- Supervised front-of-house operations to ensure superior guest experiences.
- Trained and mentored new staff on hospitality standards and service protocols.
- Coordinated seating arrangements to optimize flow and minimize wait times.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Collaborated with kitchen staff to synchronize service timing and order accuracy.
- Implemented improvements in reservation management processes for increased efficiency.
Education
High School Diploma
Skills
Customer service
Effective multitasking
Phone etiquette
bilingual in Spanish
Timeline
Hostess and Server
Chuckanut Manor
08.2025 - CurrentRead More
Receptionist
Wingate by Wyndham
12.2024 - 08.2025Read More
Lead Hostess
Il Granaio
08.2021 - 12.2024Read More
Mount Vernon HighSchool
High School Diploma
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Skagit Valley College
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