Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Receptionist
Cristal Tinajero Rodriguez

Cristal Tinajero Rodriguez

Milwaukee,WI

Summary

Versatile and results-driven professional with 5+ years of experience in program coordination, administrative operations, and direct client services across healthcare, nonprofit, and legal sectors. Skilled in managing cross-functional teams, optimizing workflows, and delivering high-impact support with discretion and care. Adept at balancing strategic oversight with hands-on execution in fast-paced, mission-driven environments. Poised, reliable, and deeply committed to service excellence and organizational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Receptionist

CareTruly
04.2025 - Current
  • Manage high-volume calls and streamline communication across departments.
  • Created and maintain a front desk resource binder to improve workflow and service consistency.
  • Conduct quarterly client survey calls to support quality assurance initiatives.
  • Handle and route confidential health information securely to prevent fraud, waste, and abuse.
  • Assist with paycheck and care log distribution for Personal Care Workers (PCWs).
  • Provide cross-departmental support to ensure smooth daily operations.

Mental Health Technician

Rogers Behavioral Health
12.2023 - 12.2024
  • Supported adults in depression recovery across 3 residential floors, providing compassionate care to 10-11 patients at a time, ensuring their safety and well-being.
  • Led behavioral crisis intervention and contributed to patient progress through both individual and group therapeutic support.
  • Managed medication schedules and vital checks, ensuring accurate and timely care delivery in collaboration with the medical team.
  • Promoted patient engagement by facilitating transitions to therapeutic activities, promoting a structured and supportive environment.
  • Adapted quickly to different units as a float MHT, ensuring consistency and quality of care across the facility.
  • Monitored patient behavior and maintained detailed, accurate records, providing real-time updates to the treatment team.
  • Educated and oriented new patients, ensuring smooth transitions and clear understanding of program expectations.

Program Coordinator - Spring 2023

PEARLS for Teen Girls
01.2023 - 06.2023
  • Facilitated weekly group sessions using PEARLS curriculum, co-leading activities that fostered goal-setting, leadership, and personal growth.
  • Supported teens in setting and achieving SMART goals, offering ongoing mentorship and celebrating progress.
  • Recruited and retained program participants through school and community partnerships.
  • Delivered 1:1 guidance on education, career pathways, and health topics including sexual health and prevention.
  • Planned field trips and events; managed programming budgets and tracked participation data to inform improvements.
  • Collaborated cross-functionally with staff, interns, and facilitators to ensure high-quality programming and engagement.

Paralegal

First, Albrecht & Blondis, s.c.
05.2022 - 12.2022
  • Collaborated with attorneys, clients, and professionals to discuss case details and develop case strategies.
  • Conducted new client intakes and gathered essential information for case preparation.
  • Provided Spanish/English translation services, ensuring clear communication with Spanish-speaking clients.
  • Conducted case research by reaching out to relevant parties, gathering evidence, and analyzing documents to support legal strategies.
  • Maintained accurate records of billable hours for case tracking and billing purposes.
  • Organized, stored, and retrieved case files, including evidence, exhibits, and depositions, ensuring efficient case management.
  • Assisted with general administrative tasks and provided support as needed to ensure case progression.

Bilingual Domestic Violence Advocate

UMOS Latina Resource Center
05.2021 - 05.2022
  • Provide crisis intervention, conduct safety planning, and assist victims to secure resources to increase safety.
  • Develop and maintain a case management processes, which ensure that all program requirements are documented and maintained in the required manner.
  • Provides assistance to victims that includes arranging referrals for social, economic, vocational, psychological, legal, and medical resources to meet individual needs.
  • Link and/or enroll victims to other victim services and/or programs that will provide financial assistance, shelter, and services that will increase their safety and self-sufficiency.
  • Collaborate with state and federal law enforcement and other services and programs to ensure clients safety, the protection of rights and that their immediate needs are addressed.
  • Accompany and/or transport victims to court, shelter, and/or other community services, as needed.
  • Conduct follow-up contacts on with assigned victims, collaborating community organizations, law enforcement, and the State/District Attorney's Office.
  • Participate in the civil and criminal trial aspects of the crime victim and provide education, support, and intervention during trial exposure times.

Bilingual Intake Specialist

UMOS Latina Resource Center
08.2020 - 05.2021
  • Provide crisis intervention, conduct safety planning, and assist victims to secure resources to increase safety.
  • Develop and maintain a case management processes, which ensure that all program requirements are documented and maintained in the required manner.
  • Provides assistance to victims that includes arranging referrals for social, economic, vocational, psychological, legal, and medical resources to meet individual needs.
  • Link and/or enroll victims to other victim services and/or programs that will provide financial assistance, shelter, and services that will increase their safety and self-sufficiency.
  • Collaborate with state and federal law enforcement and other services and programs to ensure clients safety, the protection of rights and that their immediate needs are addressed.

Education

Bachelor of Arts - Leadership

Alverno College
Milwaukee, WI
05-2027

High School Diploma -

South Division High School
Milwaukee
01.2017

Skills

  • Collaborative team management
  • Project management coordination
  • Conflict resolution strategies
  • Strategic planning
  • Cross-team communication
  • Data Entry & Management
  • Community engagement initiatives
  • Workflow optimization

Certification

  • Notary Public, Wisconsin Department of Financial Institutions, Expires:07/01/26, Credential ID#: 248623
  • Basic Life Support (BLS), American Red Cross, Expires: 12/01/25

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist

CareTruly
04.2025 - Current

Mental Health Technician

Rogers Behavioral Health
12.2023 - 12.2024

Program Coordinator - Spring 2023

PEARLS for Teen Girls
01.2023 - 06.2023

Paralegal

First, Albrecht & Blondis, s.c.
05.2022 - 12.2022

Bilingual Domestic Violence Advocate

UMOS Latina Resource Center
05.2021 - 05.2022

Bilingual Intake Specialist

UMOS Latina Resource Center
08.2020 - 05.2021

Bachelor of Arts - Leadership

Alverno College

High School Diploma -

South Division High School

Similar Profiles

CREATE PROFILE