Cristal Zellner
Pensacola,FL
Summary
Dynamic professional with a proven track record at FirstService Residential, excelling in administrative duties and client relations. Recognized for strong problem-solving abilities and meticulous attention to detail, fostering positive environments and enhancing operational efficiency through effective communication and proactive teamwork. Results-driven individual with a background in administrative support, known for optimizing office operations and contributing to team success while consistently adapting to changing needs. Committed to ensuring a safe and comfortable environment for residents as a Responsible Property Manager, bringing strong analytical, communication, and teamwork skills, along with a positive attitude and dedication to continuous learning.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Community Association Manager
FirstService Residential
06.2023 - 01.2026
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
Certified Nursing Assistant
Comfort Keepers
09.2021 - 01.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Retail Parts Professional
Advanced Auto Parts
08.2019 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Cultivated interpersonal skills by building positive relationships with others.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Service Technician
Lost Mountain Express Lube
01.2014 - 08.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Assistant Manager
O'Reilly Auto Parts
06.2010 - 08.2014
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Alexander
Douglasville, GASkills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Community guidelines enforcement
- Service contract development
- Board of directors advisement
- Budget planning
- Property management
- Vendor relationship development
Certification
- Licensed CAM
- CPO Certified
Timeline
Community Association Manager
FirstService Residential
06.2023 - 01.2026
Certified Nursing Assistant
Comfort Keepers
09.2021 - 01.2023
Retail Parts Professional
Advanced Auto Parts
08.2019 - 07.2021
Service Technician
Lost Mountain Express Lube
01.2014 - 08.2019
Assistant Manager
O'Reilly Auto Parts
06.2010 - 08.2014
High School Diploma -
Alexander