Cristal Cruz
Boston,MA
Summary
Detail-oriented dental administrative professional with several years of experience in front desk operations, patient scheduling, insurance coordination, and customer service. Skilled in managing patient records, processing payments, and maintaining efficient office workflow in fast-paced dental environments. Known for strong organizational skills, professionalism, and excellent patient communication.
Overview
5
5
years of professional experience
Work History
Dental Front Desk Coordinator
Advanced Oakdale Dental
Boston, MA
02.2025 - 03.2026
- Greeting patients, responding to emails addressing patient inquiries or issues, answering
phone calls. - Scheduling appointments, confirming next day appointments, managing cancellation, and
filling schedules, managing appointments recall list. - Verifying insurance benefits, collecting copays and presenting treatment estimates.
- Review and analyze patient medical histories for accuracy and completeness
- Maintain patient health records and documentation in electronic system, coordinate the sending and receiving of patient referrals with health care providers.
Assistant Office Manager
New England Children and Family Dentistry
Boston, MA
10.2022 - 02.2025
- Served as a front desk coordinator for a multi-specialty dental practice by managing front desk operations for the oral surgery department.
- Assisted in training new staff on office protocols, patient management systems and billing processes.
- Managed scheduling and staffing to optimize team performance and smooth patient flow.
- Ensured accurate billing procedures were followed consistently by front desk staff members.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Managed patient accounts receivable and conducted follow-up on outstanding balances, process patient copay and reconciling daily deposits.
Customer Service Associate
Frugal Furniture
Boston, MA
06.2021 - 02.2022
- Assisted customers with product inquiries, availability, pricing and store policies.
- Resolved customer complaints efficiently, enhancing satisfaction and loyalty.
- Processed sales, orders, returns, exchanges and delivery transactions accurately.
- Maintained product displays and inventory levels maintaining store organization.
- Handled incoming calls, emails and in store customer service requests
- Processed payments, deposits and financing applications when applicable
Skills
- Medical & Dental Records Management
- Office organization
- Administrative skills
- Excellent interpersonal and communication skills
- Dental Front Desk Operations
- Dental Insurance Verification
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Dental Front Desk Coordinator
Advanced Oakdale Dental
02.2025 - 03.2026
Assistant Office Manager
New England Children and Family Dentistry
10.2022 - 02.2025
Customer Service Associate
Frugal Furniture
06.2021 - 02.2022