Michelle Flaherty
Lighthouse Early Learning
Belle Vernon,PA
22
years of professional experience
Dedicated and detail-oriented administrative professional with over 10 years of experience in dental, medical, and office settings. Skilled in patient relations, insurance verification, scheduling, records management, and front office operations. Proven ability to manage multiple priorities in fast-paced environments while providing exceptional customer service. Committed to delivering efficient and compassionate support while maintaining the highest standards of professionalism and confidentiality.
Work History
Dental Receptionist
4 Months- Welcome patients and provide exceptional customer service in a fast-paced dental office environment.
- Schedule and confirm appointments while efficiently managing provider schedules and daily patient flow.
- Answer and direct multi-line telephone calls and address patient inquiries professionally and courteously.
- Verify dental insurance eligibility, benefits, and coverage information prior to appointments.
- Collect patient payments and maintain accurate financial and patient records.
- Coordinate communication between patients, providers, and clinical staff to ensure seamless office operations.
- Maintain HIPAA compliance and confidentiality when handling patient information and documentation.
- Assist with treatment plan coordination and scheduling follow-up appointments as needed.
Lead Teacher
3 Years 6 Months- Implemented classroom management strategies to promote positive behavior and ensure a safe learning space.
- Collaborated with parents and guardians to enhance student engagement and support individual growth goals.
- Coordinated with fellow educators to share best practices and improve curriculum delivery.
- Developed strong relationships with children through open communication and encouragement.
Medical Front Office Coordinator
8 Months- Scheduled and followed up on patient appointments and processed patient payments.
- Answered multi-line phone systems and directed calls appropriately.
- Delivered high-quality administrative and customer service support.
Lead Front Desk Coordinator
2 Years 1 Month- Checked patients in and out and managed scheduling, emails, faxes, and telephone calls.
- Trained staff on front desk procedures and policies.
- Verified insurance coverage and obtained authorizations for dental treatment.
Medical Receptionist
2 Years 5 Months- Scheduled appointments and managed front desk operations for multiple providers and locations.
- Obtained authorizations for testing and medical services.
Medical Receptionist
10 Months- Answered high-volume phone calls and coordinated patient scheduling and testing.
- Worked closely with physicians and staff to coordinate patient care.
Administrative Assistant
1 Year 2 Months- Managed invoicing, scheduling, and customer communications.
- Coordinated service appointments and maintained office records.
Supervisor
6 Years 3 Months- Supervised staff and managed customer schedules and payments.
- Hired and trained new employees and maintained detailed reports.
Education
High School Diploma
Skills
Dental Front Office Operations
Insurance Verification & Authorizations
Patient Scheduling
Medical & Dental Records Management
HIPAA Compliance
Multi-Line Phone Systems
Administrative Support
Time Management & Organization
Timeline
Dental Receptionist
Dental Works
06.2026 - CurrentRead More
Lead Teacher
Lighthouse Early Learning
04.2023 - CurrentRead More
Medical Front Office Coordinator
Allegheny Health Network
03.2021 - 11.2021Read More
Lead Front Desk Coordinator
Complete Dental Care
02.2019 - 03.2021Read More
Medical Receptionist
The Orthopedic Group
04.2016 - 09.2018Read More
Medical Receptionist
South West Medical Center
06.2015 - 04.2016Read More
Administrative Assistant
Valley Tire Company, Inc.
04.2014 - 06.2015Read More
Supervisor
Rae's Cleaning
07.2004 - 10.2010Read More
Belle Vernon
High School Diploma
Read More