Cristal E. Reyes

• Delivered exceptional customer service in high-volume fine dining restaurant, creating memorable guest experiences.
• Recommended menu items, wine, cocktails, and specials, enhancing guest satisfaction and driving sales through effective up-selling.
• Managed multiple tables with accuracy and professionalism in fast-paced environment.
• Collaborated with kitchen staff and bartenders to ensure timely order delivery and seamless service, improving overall dining experience.
• Established strong relationships with guests through personalized bilingual service in English and Spanish, fostering loyalty and repeat visits.
• Maintained compliance with food safety and sanitation standards throughout each shift.

• Processed and reviewed patient enrollment forms, ensuring accurate data entry and adherence to HIPAA guidelines, facilitating patient access to necessary services.
• Provided bilingual (English/Spanish) support to assist patients and providers with enrollment requirements and program information.
• Verified patient, provider, and insurance information to facilitate timely prescription processing.
• Maintained accurate electronic records by documenting patient interactions and follow-up activities, supporting continuity of care and effective communication.
• Collaborated with healthcare providers, pharmacies, and internal teams to resolve documentation issues, enhancing coordination and minimizing delays in patient care.

• Reviewed account information to confirm patient and insurance information is accurate and complete.
• Communicated with insurance representatives to complete claims processing or resolve problem claims.
• Submitted insurance claims to expedite reimbursement process. to insurance companies.
• Completed appeals for denied claims, ensuring timely resolution.
• Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
• Collected and posted patient account payments, maintaining accurate financial records.
• Submitted refund requests for claims paid in error.
• Applied HIPAA privacy and security regulations while handling patient information.
• Handled translation calls to resolve patient issues clearly.

Fine Dining Server – Modern Puerto Rican Cuisine

• Guided guests through seasonal menus and innovative interpretations of traditional Puerto Rican dishes, enhancing dining experience with detailed descriptions and pairing suggestions.
• Delivered elevated table service in contemporary Puerto Rican fine dining establishment, creating warm, attentive hospitality that highlighted cultural authenticity.
• Collaborated with culinary team to ensure timely pacing and exquisite presentation of multi-course meals, elevating guest satisfaction.
• Maintained in-depth knowledge of Caribbean ingredients, preparation methods, and craft cocktails inspired by island flavors.
• Delivered memorable dining experiences for guests, contributing to high customer satisfaction and repeat clientele in an upscale, culturally rich environment.