Cristal Lopez Lopez
South River,NJ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Surgical Coordinator
The Smile Express
04.2023 - Current
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Coordinated with facilities to set up surgeries for patients for dental procedures.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorizations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Orthodontic Coordinator
The Smile Express
04.2023 - Current
- Scheduled and confirmed patient appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Orthodontic Dental Assistant
The Smile Express
11.2019 - Current
- Provided instruction and resources for children and parents on dental hygiene with braces.
- Instructed patients on the care of braces and Invisalign.
- Replaced wires, coil springs, elastics bands and donuts.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Scanned patients with iTero for Invisalign purposes or after braces removal for fabrication of essix retainers.
- Supported orthodontist when placing and adjusting oral appliances and coordinating materials.
- Documented patient information and treatment plan details by entering into Open Dental.
Dental Office Manager
The Smile Express
12.2021 - 04.2023
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Front Desk Receptionist
The Smile Express
06.2019 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected room deposits, fees, and payments.
Dental Assistant
Smiles R Us Family Dentistry
01.2017 - 06.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Scheduled and confirmed appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Education
Dental Assisting
Central Career School
South Plainfield, NJ01.2019
High School Diploma -
South River High School
South River, NJ06.2017
Skills
- Appointment Scheduling
- Answer Telephones
- Payment Plan Options
- Patient Eligibility Requirements
- Adaptable and Flexible
- Front Office Management
- Computer Proficiency
- Dental Terminology Knowledge
- Insurance Authorizations
- Office Supplies and Inventory
- Team Collaboration
- Appliance Fitting and Adjustment
- Preliminary Impressions
- Disinfection and Sterilization
- Documentation Scanning
- Schedule Coordination
Certification
Dental Assisting
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Surgical Coordinator
The Smile Express
04.2023 - Current
Orthodontic Coordinator
The Smile Express
04.2023 - Current
Dental Office Manager
The Smile Express
12.2021 - 04.2023
Orthodontic Dental Assistant
The Smile Express
11.2019 - Current
Front Desk Receptionist
The Smile Express
06.2019 - 12.2021
Dental Assistant
Smiles R Us Family Dentistry
01.2017 - 06.2019
Dental Assisting
Central Career School
High School Diploma -
South River High School
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