Cristen Quill
Mill Creek,WA
Summary
Motivated business professional bringing 10 years of entrepreneurial and customer service experience with deep knowledge of varied services within hospitality industry. Dedicated and personable with extensive experience in managing administrative, sales, operations and personnel. Strong leader and problem-solver, who uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Owner/Operator Manager
RainCity Cleaning
01.2017 - Current
- Coordinated household cleaning service operations and managed client relations.
- Maintained professional, organized, and safe environment for employees and clients
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Established team priorities, maintained schedules and monitored performance.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Streamlined weekly cleaning schedule for all employees.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained required records of work hours, budgets and payrolls.
Bartender
The Rec Room Bar And Grill
04.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Licensed Insurance Agent
Allstate Insurance Co
05.2014 - 03.2017
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
Mandatory Alcohol And Server Training -
WA MAST
Lynnwood, WA03.2023
High School Diploma -
Lynnwood High School
Bothell, WA06.2000
Skills
- Operations Management
- Customer Relations
- Management and Staff Training
- Liquor Laws and Health Dept Compliance
- All Billing and Payment Processing ( Clover/Square POS)
- Cocktail Service
Timeline
Bartender
The Rec Room Bar And Grill
04.2022 - Current
Owner/Operator Manager
RainCity Cleaning
01.2017 - Current
Licensed Insurance Agent
Allstate Insurance Co
05.2014 - 03.2017
Mandatory Alcohol And Server Training -
WA MAST
High School Diploma -
Lynnwood High School
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