CRISTHIAN BRICENO
Ontario, California, Estados Unidos,CA
Summary
Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.
Overview
4
4
years of professional experience
Work History
SALES DEVELOPMENT REPRESENTATIVE
Concentrix T - Mobile
08.2019 - 03.2023
- Convert prospects that wanted to cancel into a Sale
- Identified New Targets, developed new business opportunities and presented product lines to costumers
- Identified customers needs through various probing steps that lead to issuing a resolution and assist with online campaigns to respond quickly to customers queries
- Take care of all orders, forms, applications and demands.
- Utilized software to manage sensitive client information and update existing and new client profiles.
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
COSTUMER SERVICE / ACCOUNT EXECUTIVE
Accedo Technologies Hudson Bay Comp, HBC
07.2019 - 12.2019
- Receiving and processing incoming orders
- Moreover, transactions as well as handling order, cancelations, product returns or exchanges
- Drove company revenue by offering customers accessories and related purchases to complete selections
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Used consultative sales approach to understand customers needs and recommend relevant offerings
- Tracking key performance indicators (KPI's) and metrics for my department.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Implemented systems and procedures to increase sales.
Education
Bachelor of Arts Degree in Marketing and Business Management -
Upoli - Universidad Politécnica De Nicaragua
05.2022
Bachelor of Arts Microsoft Office (Excel, Word, Power Point, Outlook -
UNI | National University of Engineering
05.2022
Master of Arts Full Professional English Course -
The education USA Advising Center | CCNN
01.2017
Skills
- Leadership
- Highly responsible and reliable
- Communicative
- Problem solving
- Ability to Work Under Pressure
- Lead Qualification
- Marketing Support
- Leads Prospecting
- Cold-Calling
- Relationship Development
- CRM Tracking
- Sales Forecasting
- Contract Negotiation
- Good Telephone Etiquette
Languages
English
Professional Working
Timeline
SALES DEVELOPMENT REPRESENTATIVE
Concentrix T - Mobile
08.2019 - 03.2023
COSTUMER SERVICE / ACCOUNT EXECUTIVE
Accedo Technologies Hudson Bay Comp, HBC
07.2019 - 12.2019
Bachelor of Arts Degree in Marketing and Business Management -
Upoli - Universidad Politécnica De Nicaragua
Bachelor of Arts Microsoft Office (Excel, Word, Power Point, Outlook -
UNI | National University of Engineering
Master of Arts Full Professional English Course -
The education USA Advising Center | CCNN
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