Cristhian oliveros
cape coral
Summary
Dynamic and results-driven Shift Leader at Dunkin Donuts, skilled in cash management and employee training. Proven ability to enhance team productivity and resolve customer concerns effectively. Recognized for fostering a positive work environment and delivering exceptional service, ensuring operational excellence and customer satisfaction. Adaptable and reliable, with strong organizational and communication skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Dunkin Donuts Shift Leader
Dunkin Dounuts
Cape Coral
02.2024 - Current
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Maintained positive working relationships with fellow staff and management.
- Handled escalated customer concerns and emergencies without a manager or supervisor.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors to maintain a safe and sanitary environment for customers and staff alike.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Assisted in training new employees on shift operations.
Education
High School Diploma -
Mariner High School
Cape Coral, FL05-2026
Skills
- Customer service
- Employee training
- Cash management
- Time management
- Team building
- Task delegation
- Communication skills
- Conflict resolution
- Reliability
- Organizational skills
- Problem solving
- Sales expertise
- Professionalism
- Multitasking capacity
- Assigning work
- Adaptability
- POS system operation
- Staff supervision
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- drivers license
- Business license
Affiliations
- Basketball
- volunteer work
- gym
- church
Accomplishments
- Business owner
Timeline
Dunkin Donuts Shift Leader
Dunkin Dounuts
02.2024 - Current
High School Diploma -
Mariner High School
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