Cristial Hape
Florence
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Publix
Muscle Shoals, AL
07.2025 - Current
- Deliver exceptional customer service by addressing inquiries and resolving issues efficiently.
- Manage cash handling processes, ensuring accuracy in transactions and balancing registers.
- Train new team members on policies, procedures, and customer interaction best practices.
- Implement process improvements that enhance overall customer satisfaction and reduce wait times.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Dietary
North Alabama Medical Center
Florence, AL
05.2021 - 02.2022
- Assessed and customized meal plates based on patients' unique dietary specifications for optimal nutrition.
- Handled telephone calls efficiently, providing accurate information and assistance to callers.
- Achieved a consistently clean kitchen environment by effectively running the dishwasher. Enhanced service quality by providing timely access to clean dishware. Improved team productivity through reliable dishwashing operations.
Secretary
Petro Chemical Energy
Russellville, AL
01.2020 - 05.2020
- Conducted steam leak, air leak, and steam trap surveys.
Assisted in identifying and documenting steam and air leaks.
Supported surveys to evaluate steam trap performance. - Facilitated effective office administration by handling phone inquiries, maintaining organized filing, producing typed documents, completing errands, and gathering essential contact information for job opportunities.
- Entered data into system and updated customer contacts with information to keep records current.
Assistant Manager
Aeropostale
Florence, AL
01.2019 - 11.2019
- Assisted store manager in overseeing daily operations and guiding team performance to enhance efficiency.
- Monitored sales performance metrics to ensure alignment with hourly and daily sales objectives.
- Executed operational tasks to enhance efficiency, including merchandise flow optimization, price modifications, and cash handling procedures.
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Implemented visual merchandising strategies to maximize product visibility and drive customer engagement.
GSA
Target
Florence, AL
11.2011 - 01.2019
- Managed daily activities of front-end staff, ensuring seamless service delivery across cashiers, guest services, and café areas.
- Achieved high accuracy in cash handling through diligent oversight of transactions.
Enhanced cash office performance by optimizing workflow processes.
Delivered consistent support to financial operations, ensuring reliable cash management. - Developed and implemented effective merchandising displays to optimize customer engagement and support retail operations.
- Achieved increased sales through strategic design and implementation of effective planograms.
Generated improved product visibility by creating impactful merchandising displays.
Elevated customer satisfaction by optimizing store layouts through targeted planogram execution.
Office Manager
Roman’s Roofing
Florence, AL
04.2008 - 10.2011
- Performed precise typing of contracts, ensuring clarity and adherence to legal requirements.
- Achieved efficient document management through improved filing systems. Optimized record-keeping processes, enhancing accessibility. Delivered organized filing solutions, increasing overall efficiency.
- Facilitated telephone inquiries to support customer service operations and enhance client satisfaction.
- Managed daily office operations, ensuring efficient workflow and resource allocation.
Cashier
Goody’s
Florence, AL
11.2007 - 03.2008
- Processed customer transactions efficiently using point-of-sale systems.
- Coordinated zoning efforts on sales floor, ensuring strategic placement of merchandise for maximum impact.
- Coordinated return transactions at service desk, enhancing customer service experience.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer, ensuring consistency in daily reconciliations.
- Resolved customer complaints promptly, contributing to a positive shopping experience.
Phone operator
Walgreens Customer Care Center
Muscle Shoals, AL
12.2006 - 10.2007
- Managed high-volume inbound calls, ensuring efficient customer service and support.
- Facilitated medication orders for customers to ensure timely access to prescriptions.
- Engaged with insurance providers to address and rectify issues concerning customer medication access.
- Documented call interactions accurately in customer relationship management software.
Cashier
Wal Mart Supercenter
Florence, AL
02.1999 - 06.2000
- Processed customer payments and maintained cash register accuracy during peak hours.
- Implemented improvements in checkout processes to enhance efficiency and reduce wait times.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Returns Dept.
American Wholesale Book Co.
Florence, AL
08.1998 - 02.1999
- Streamlined book management by systematically scanning and categorizing titles into the database.
- Achieved efficient shipping operations through accurate printing of packing slips. Optimized box return processes to ensure timely returns to publishers. Delivered effective packing solutions by printing precise packing slips. Improved return logistics for packed boxes, enhancing publisher relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Bread Manager
Jitney Jungle
Florence, AL
09.1995 - 08.1998
- Implemented inventory control systems to optimize stock levels and reduce waste.
- Tracked and recorded inventory movements in log to facilitate timely replenishment and minimize shortages.
- Supported sales operations by managing register activities and ensuring accurate cash handling.
- Executed stocking procedures for produce, dairy, and frozen products, maintaining product availability and freshness.
Education
Associates Degree -
University of North Alabama
Florence, AL01-2016
Associates Degree -
Northwest Shoals Community College
Muscle Shoals, AL01-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Filing
- Key holder experience
Certification
- Work Keys
Timeline
Customer Service Representative
Publix
07.2025 - Current
Dietary
North Alabama Medical Center
05.2021 - 02.2022
Secretary
Petro Chemical Energy
01.2020 - 05.2020
Assistant Manager
Aeropostale
01.2019 - 11.2019
GSA
Target
11.2011 - 01.2019
Office Manager
Roman’s Roofing
04.2008 - 10.2011
Cashier
Goody’s
11.2007 - 03.2008
Phone operator
Walgreens Customer Care Center
12.2006 - 10.2007
Cashier
Wal Mart Supercenter
02.1999 - 06.2000
Returns Dept.
American Wholesale Book Co.
08.1998 - 02.1999
Bread Manager
Jitney Jungle
09.1995 - 08.1998
Associates Degree -
University of North Alabama
Associates Degree -
Northwest Shoals Community College