Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Service Advisor
Al Hendrickson Toyota
Coconut Creek, Florida
01.2026 - 05.2026
Assisted customers with inquiries and provided product knowledge.
Coordinated service appointments to optimize technician schedules.
Managed service records and ensured accurate documentation.
Processed customer payments and handled billing inquiries efficiently.
Communicated service updates to customers throughout the repair process.
Trained new staff on customer service protocols and systems usage.
Collaborated with technicians to address customer concerns effectively.
Resolved customer complaints in an efficient and courteous manner.
Prepared invoices for services rendered and collected payments from customers.
Technician
Al Hendrickson Toyota
Coconut Creek, Florida
09.2023 - 05.2026
Collaborated with team members to ensure smooth workflow and communication.
Participated in training sessions to learn new techniques and processes.
Replaced defective components or parts as needed.
Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Operated tools and equipment to complete assigned tasks efficiently.
Maintained records of repairs, calibrations, and tests performed on equipment.
Technician
Diamond Automotive
Hollywood, Florida
07.2022 - 12.2023
Installed new components or replaced defective parts to restore functionality.
Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Disassembled dysfunctional machinery to perform root cause analysis and repairs.
Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
Estimated cost of labor and materials for projects and communicated value to clients.
Education
Master of Arts - Mecatronica
Sena
Colombia
11-2022
Associate of Arts - Mantenimiento De Motores Diesel
Sena
Colombia
08-2018
Associate of Arts - Servicio Al Cliente
Sena
Colombia
05-2017
Skills
Equipment maintenance
Troubleshooting techniques
Component installation
Root cause analysis
Tools operation
Machinery inspection
Customer relationship management
Parts ordering
Team collaboration
Troubleshooting and Diagnostics
Diagnostic testing
Multitasking and organization
Relationship building
Affiliations
I used to go at gym to train and keep healthy
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Service Advisor
Al Hendrickson Toyota
01.2026 - 05.2026
Technician
Al Hendrickson Toyota
09.2023 - 05.2026
Technician
Diamond Automotive
07.2022 - 12.2023
Master of Arts - Mecatronica
Sena
Associate of Arts - Mantenimiento De Motores Diesel