Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Harrison

Butler,PA

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

18
18
years of professional experience

Work History

Service Advisor

M&R Power Equipment
04.2025 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Set up Jobs
  • Over see mechanics production
  • Scheduling work orders
  • Quality inspections

Welder, Mechanic, Service Advisor

Iarrapino's Muffler Shop
01.2019 - 04.2025
  • Welded components in flat, vertical, and overhead positions
  • Utilized a variety of welding processes such as MIG, TIG, and stick welding
  • Operated welding equipment in a safe and efficient manner to ensure quality welds
  • Operated angle grinders to prepare parts for welding
  • Fabricated components from materials such as sheet metal, pipe sections, and structural forms with precision accuracy
  • Repaired broken or cracked parts by cutting out the damaged area and rewelding it according to specifications
  • Maintained a clean workspace at all times by disposing of waste materials correctly after each job was completed
  • Trained other welders on proper use of equipment and procedures as needed
  • Operated cutting torches for cutting and beveling steel plates
  • Utilized oxy-acetylene torches to cut metal into desired shapes prior to welding process
  • Welded components using manual or semi-automatic welding equipment in vertical, horizontal and overhead positions
  • Constructed and installed metal structures
  • Performed tack-weld functions to join metal work pieces at specified distances
  • Kept timely and accurate reporting of job times and completed service reports

Maintenance Technician

Classic Ink
01.2016 - 01.2019
  • Developed estimates by determining prices and charges for materials, supplies and labor.
  • Reviewed work orders for completeness and accuracy prior to customer billing.
  • Answered phone calls from potential customers to schedule appointments for services or parts sales.
  • Verified warranty and service contract coverage by examining records and papers and explaining provisions and exclusions.
  • Ensured that all paperwork related to vehicle maintenance was completed accurately and efficiently.
  • Created repair orders based on customer needs and concerns, dispatching orders to proper technicians.
  • Prepared cost estimates for requested services based on labor hours required and parts needed.
  • Demonstrated ability to effectively communicate with customers and colleagues in a professional manner.
  • Exhibited proficiency in using computer systems for data entry and retrieval purposes.
  • Utilized problem-solving techniques to quickly identify customer needs and respond accordingly.

Welder, Mechanic, Service Advisor

Iarrapino's Muffler Shop
01.2007 - 01.2016
  • Welded components in flat, vertical, and overhead positions
  • Utilized a variety of welding processes such as MIG, TIG, and stick welding
  • Operated welding equipment in a safe and efficient manner to ensure quality welds
  • Operated angle grinders to prepare parts for welding
  • Fabricated components from materials such as sheet metal, pipe sections, and structural forms with precision accuracy
  • Repaired broken or cracked parts by cutting out the damaged area and rewelding it according to specifications
  • Maintained a clean workspace at all times by disposing of waste materials correctly after each job was completed
  • Trained other welders on proper use of equipment and procedures as needed
  • Operated cutting torches for cutting and beveling steel plates
  • Utilized oxy-acetylene torches to cut metal into desired shapes prior to welding process
  • Welded components using manual or semi-automatic welding equipment in vertical, horizontal and overhead positions
  • Constructed and installed metal structures
  • Performed tack-weld functions to join metal work pieces at specified distances
  • Kept timely and accurate reporting of job times and completed service reports

Education

High School Diploma -

Butler High School
06.2001

Skills

  • Attention to detail
  • Time management
  • Safety equipment usage
  • Equipment maintenance
  • Welding safety
  • Problem-solving
  • Multitasking
  • Customer Service

Timeline

Service Advisor

M&R Power Equipment
04.2025 - Current

Welder, Mechanic, Service Advisor

Iarrapino's Muffler Shop
01.2019 - 04.2025

Maintenance Technician

Classic Ink
01.2016 - 01.2019

Welder, Mechanic, Service Advisor

Iarrapino's Muffler Shop
01.2007 - 01.2016

High School Diploma -

Butler High School

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