Cristian Caldera
Lakeland
Summary
Bilingual (English/Spanish) sales professional with 8+ years of high-volume sales experience across inbound, outbound, and in-person channels. Proven closer with 60%+ closing ratio, strong call control skills, CRM expertise, and a customer-first approach. Experienced in consultative selling, objection handling, and meeting aggressive sales targets. Authorized to work in the U.S. for any employer.
Overview
17
17
years of professional experience
Work History
Sales Professional
Regal Automotive Group
Lakeland, FL
02.2025 - Current
- Handle high-volume inbound and outbound customer interactions
- Conduct needs analysis and present tailored solutions
- Review pricing, financing, and purchasing terms clearly and compliantly
- Maintain detailed CRM documentation and follow-up pipelines
- Consistently deliver a high-quality customer experience
Internet Sales Manager
Lakeland Dodge
Lakeland, FL
01.2017 - Current
- Managed and coached a sales team to meet and exceed monthly targets
- Handled inbound internet leads, outbound follow-ups, and phone sales
- Achieved 60%+ personal closing ratio through consultative selling
- Trained team on call flow, objection handling, and CRM usage
- Monitored KPIs including call volume, conversion rates, and appointments set
Sales Representative
Vivint
Lakeland, FL
11.2016 - 06.2017
- Conducted direct and outbound sales in a fast-paced environment
- Built rapport quickly and closed sales through value-based presentations
- Overcame objections and met daily and weekly sales goals
Electrician / HVAC Helper (EPA Certified)
USHAC
Altamonte Springs, FL
04.2014 - 12.2016
- Worked in customer-facing environments requiring professionalism and safety
- Developed strong problem-solving and communication skills
Sales & Service Representative
Lakeland Toyota
Lakeland, FL
01.2015 - 11.2016
- Assisted customers in both sales and service departments
- Handled walk-ins, phone calls, and follow-ups
- Built trust, upsold services, and ensured customer satisfaction
Assistant Supervisor
Excellent Exteriors
Lakeland, FL
11.2008 - 11.2014
- Supervised crews and ensured timely job completion
- Traveled statewide selling and delivering services/products
- Built early leadership, sales, and customer service experience
Education
High School Diploma - undefined
George Jenkins High School
Lakeland, FLSkills
- Inbound & Outbound Sales Calls
- Call Center Sales
- Bilingual Sales (English / Spanish)
- Closing & Objection Handling
- Consultative Selling
- Cold Calling & Warm Leads
- CRM Systems (eLeads, Call Center CRMs)
- Upselling & Cross-Selling
- Sales Metrics & Goal Achievement
- Customer Needs Assessment
- Time Management & Multitasking
- Microsoft Office & Windows
Languages
English - Fluent
Spanish - Fluent
Timeline
Sales Professional
Regal Automotive Group
02.2025 - Current
Internet Sales Manager
Lakeland Dodge
01.2017 - Current
Sales Representative
Vivint
11.2016 - 06.2017
Sales & Service Representative
Lakeland Toyota
01.2015 - 11.2016
Electrician / HVAC Helper (EPA Certified)
USHAC
04.2014 - 12.2016
Assistant Supervisor
Excellent Exteriors
11.2008 - 11.2014
High School Diploma - undefined
George Jenkins High School