Cristian Crespo
Leominster,MA
Summary
Dynamic Store Manager with a proven track record at GNC Live Well, excelling in operational budgeting and personnel development. Spearheaded initiatives that significantly boosted sales while enhancing customer service. Adept at multitasking and resolving issues, I fostered a high-performing team through effective training and performance management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
GNC Live Well
Lowell, MA
07.2023 - Current
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Organized promotional events to increase product awareness.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Assistant Front End Manager
Market Basket, MA
Fitchburg , MA
01.2018 - 06.2023
- Managed daily operations of the front end area including opening and closing duties.
- Tracked employee hours to ensure accurate payroll records were maintained.
- Supervised cashiers in handling transactions accurately and efficiently.
- Created weekly work schedules for all front end staff members.
- Assisted in the recruiting, hiring, training, and scheduling of front end staff.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Bachelor of Science - Business Administration And Management
Fitchburg State University
Fitchburg, MA05-2025
Skills
- Operational budgeting
- Store operations oversight
- Personnel development
- Multitasking and organization
- Goals and performance
- Staff management
- Policies and procedures
- Employee terminations
- Customer service management
- Problem-solving
Certification
- LTC MA
Affiliations
- Studied Abroad in Croatia in 2024
Languages
English & Spanish
Native/ Bilingual
Timeline
Store Manager
GNC Live Well
07.2023 - Current
Assistant Front End Manager
Market Basket, MA
01.2018 - 06.2023
Bachelor of Science - Business Administration And Management
Fitchburg State University
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