Cristian Cruz
Kissimmee,FL
Summary
Proven Key Account Manager with a track record of fostering robust client relationships and driving business growth at Cleantec Outsourcing. Expert in data-driven decision-making and client service optimization, significantly enhancing account performance and revenue generation. Skilled in team leadership and operational efficiency, achieving notable improvements in customer satisfaction and operational audits.
Overview
4
4
years of professional experience
Work History
Key Account Manager
Cleantec Outsourcing
01.2022 - 03.2024
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Recorded accurate and efficient records in customer database.
Housekeeping Shift Supervisor
Wave Hotels
10.2021 - 01.2023
- Reduced employee turnover by fostering a positive work environment and providing ongoing training for staff members.
- Collaborated with other departments to ensure seamless guest experiences, resolving any concerns or complaints as needed.
- Streamlined inventory management, ensuring adequate supplies were available for daily tasks while minimizing waste.
- Optimized scheduling processes to maintain appropriate staffing levels during peak and off-peak hours, maximizing efficiency.
- Achieved consistent adherence to safety guidelines by enforcing proper use of chemicals, equipment, and personal protective gear among staff members.
Assistant Housekeeping Manager
TRYP By Wyndham
08.2020 - 10.2021
- Responsible for the opening of the operation and distribution of the daily assignments, as well as check team members hours and scheduling staff according to the reservation's forecast.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
Education
High School Diploma -
Integrado Villa Pilar
Cra. 3 #Calle 9, Manizales, Caldas, Colombia12.2014
Skills
- Client Relationship Building
- Business Development
- Key Account Management
- Data-driven decision-making
- Services optimization
- Revenue Generation
Painting
Painting and drawing are art that entertains me in my free time, in this one I am self-taught
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Key Account Manager
Cleantec Outsourcing
01.2022 - 03.2024
Housekeeping Shift Supervisor
Wave Hotels
10.2021 - 01.2023
Assistant Housekeeping Manager
TRYP By Wyndham
08.2020 - 10.2021
High School Diploma -
Integrado Villa Pilar
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