Cristian De Alba
Paso Robles,CA
Summary
Self-motivated professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in a support role. Strategic problem solver and change manager with success implementing plans to meet current and future needs. Key expertise in Debt Settlement, Customer Support and Marketing.
Overview
10
10
years of professional experience
Work History
President
Logical Provisions
02.2019 - Current
- Consulted startups in the Debt Settlement and loan refinance industry.
- Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
- Investigated and addressed business development challenges to proactively mitigate problems.
- Devised strategies to improve organization efficiency and optimize group management.
- Established and optimized policies to maintain consistency and high-quality standards across business operations.
- Directed product development using in-depth knowledge of vendor landscape and industry insight.
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
VP of Operations
LeadGen Global
08.2022 - 12.2023
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Setup and managed ringless voicemail, press 1 campaigns, and paid social marketing for our clients.
- Increased company growth through collaboration with sales and marketing departments.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created innovative strategies to drive customer engagement.
Jr Loan Processor
American Advisors Group
05.2021 - 08.2022
- Reviewed insurance statements and contacted institutions to clarify details.
- Worked with many Senior Loan Processors and assisted them with many types of tasks daily to move a loan to closing.
- Handled most conditions sent from underwriting departments.
- Provided quick turnaround times to maintain fast-past schedule.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Checked packages for appropriate documentation.
Disclosure Specialist
ClearPath Lending
02.2021 - 05.2021
- Prepare and review initial disclosure packages including the Loan Estimate.
- Review files submitted for re-disclosure in adherence to regulatory compliance requirements and internal company policies and procedures.
- Quality check that all disclosures are sent on a timely basis and all fees are accurate and within tolerance.
- As required, prepare daily pipeline status reports for operations, compliance, and senior management.
- Responsibly maintain the confidentiality and privacy of loan applicant information.
CEO
Debt Valet LLC
01.2020 - 06.2020
- Performed hiring, firing, and managing of employees.
- Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
- Managed marketing, bookkeeping, payroll, and advertising functions.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Developed and implemented strategic updates to solve issues affecting efficiency, profitability and production.
Processing/Customer Support Manager
Premier Student Loan Center
12.2017 - 12.2018
- Managed customer support team that took over 500-1000 customer calls per day.
- Inter-department collaboration
- Assessed reports, monitored calls and analyzed vendor relationships to identify process improvement opportunities.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Identified call trends to improve efficiency, reduce problem calls and suggest solutions to upper management.
- Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
Department Manager
EduLoan Docs
07.2016 - 12.2017
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Debt Settlement Specialist
Performance Settlement LLC
11.2014 - 06.2016
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Gain expertise in alignment of clients' needs with the benefits of the program and how to accelerate their path to financial independence.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
Sales Associate
Student Loan Counsel
11.2013 - 10.2014
- Answered a high volume of inbound calls.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Education
High School Diploma -
Esperanza High School
Anaheim, CA06.2013
Skills
- Personnel training and development
- Inter-department collaboration
- Business Operations
- Report preparation
- Budgeting
- Sales
- Complaint resolution
- Encompass
- Debt Pay Pro (CRM)
- Outlook, Word, Excel and Adobe
- Quickbooks
- Zoho
Timeline
VP of Operations
LeadGen Global
08.2022 - 12.2023
Jr Loan Processor
American Advisors Group
05.2021 - 08.2022
Disclosure Specialist
ClearPath Lending
02.2021 - 05.2021
CEO
Debt Valet LLC
01.2020 - 06.2020
President
Logical Provisions
02.2019 - Current
Processing/Customer Support Manager
Premier Student Loan Center
12.2017 - 12.2018
Department Manager
EduLoan Docs
07.2016 - 12.2017
Debt Settlement Specialist
Performance Settlement LLC
11.2014 - 06.2016
Sales Associate
Student Loan Counsel
11.2013 - 10.2014
High School Diploma -
Esperanza High School
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