CRISTIAN HESTER-ALVAREZ
Gainesville
Summary
Committed retail management professional with flexible schedule and solid understanding of how to build and maintain performance-oriented teams. History of exceeding sales and operational targets with proven expertise in personnel management, business leadership and sales planning.
Overview
4
4
years of professional experience
Work History
Retail Sales Representative
Metro by T-Mobile
09.2021 - 03.2023
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Increased sales by offering advice on purchases and promoting additional products.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.
- Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
Retail Assistant Manager
Metro by T-Mobile
03.2023 - 06.2023
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
Retail Store Manager
Metro By T-Mobile
06.2023 - 09.2024
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Managed inventory audits, financial reconciliations and sales reporting
- Received and acted on customer feedback to boost return custom rate
- Led team by example to maintain focus on performance and achieving targets
- Maintained high store standards in merchandising, security and visual presentation
- Coordinated employee schedules for optimum performance and shift coverage
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction
- Oversaw employee recruiting, onboarding and training on store procedures
- Collaborated with team members to set sales goals and develop strategies for achieving them
Multistore Manager
Metro by T-Mobile
10.2024 - Current
- Increased overall store performance by implementing effective sales strategies and staff training programs.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
- Successfully opened new store locations, coordinating hiring, staff training, merchandising setup, and grand opening events.
- Enhanced customer satisfaction by monitoring service quality and implementing necessary improvements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Gate Guard
Ginnie Springs
08.2020 - 06.2021
- De-escalated conflicts using verbal techniques
- Watched simultaneous CCTV feeds to proactively identify concerns
- Rendered immediate aid in cases of illness or injury and contacted emergency services
- Controlled crowds to prevent dangerous situations
- Managed building entrances and exits, manning security stations and preventing unauthorized access
Education
Highschool -
Bell Highschool
05.2020
Skills
- Goal Setting
- Stockroom Management
- Shift Scheduling
- Retail Employee Training
- Hiring and Training
- Coaching and Mentoring
- Sales Leadership
- Problem-Solving
- Store operations
- Teamwork and Collaboration
- Performance Analysis
- Customer Service
Languages
English
Native or Bilingual
Timeline
Multistore Manager
Metro by T-Mobile
10.2024 - Current
Retail Store Manager
Metro By T-Mobile
06.2023 - 09.2024
Retail Assistant Manager
Metro by T-Mobile
03.2023 - 06.2023
Retail Sales Representative
Metro by T-Mobile
09.2021 - 03.2023
Gate Guard
Ginnie Springs
08.2020 - 06.2021
Highschool -
Bell Highschool
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