Cristian Lopez

Provided on-site technical support to all loT devices as well as personal computers and mobile devices in a residential home. Ensured proper installation, configuration, troubleshooting, and maintenance of items such as in-Home Wi-Fi solutions, computers and printers, Wi-Fi enabled homes security devices, networked home theater products, etc.

• Conducted data migrations, back ups, and virus removal on in home computers.
• Set up modems and routers to improve Wi-Fi quality and would ensure ease of use for customers as well as a secure network.
• Informed clients about the danger of social engineering and how to identify malicious attacks.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Used attention to detail to maintain inventory control, such as counting, and stocking merchandise.
• Consistently met or exceeded productivity targets while keeping high standards for quality and safety.

Offered devices and services to clients. Compared and contrasted the different cellular service plans to customers and clarified the details of pricing to have the clients better understand what they are signing up for. Data transferred clients info from old phone to new one as well.

• Would consult with clients and find out their needs in a mobile device.
• Problem solved which mobile plans would work well with client lifestyles with options such as hotspots, roaming, and data.
• Resolved client carrier and phone issues even things such as data transfer, settings configuration, privacy settings and other general phone troubleshooting.