Anthony Ortega

A Best Buy Geek Squad Agent troubleshoots and repairs electronics, performs installations, provides tech advice, and ensures customer satisfaction

• Increased sales by offering advice on purchases and promoting additional products.
• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Listened to customer details and offered matching solutions to meet wide range of requirements.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Worked closely with shift manager to solve problems and handle customer concerns.