Lucus Compagna
San Bernardino,California
Summary
A committed and well-motivated individual with a record of academic and extracurricular success seeking a job focused in the IT industry after moving to Phoenix Arizona. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and eager to secure entry-level Help desk position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Geek Squad Consultant Agent
Best buy
09.2023 - Current
- Troubleshoot clients’ units and determined if symptoms could be resolved or if the unit needed to be elevated to an advanced repair agent or sent to a service center.
- Provided one on one support in setting up accounts, emails, and applications. Educated clients on safe browsing and trained users how to operate their units.
- Performed functionality checks on returned units to ensure the unit is operational to company standards and serial matched with the purchase unit.
- Managed and entered confidential PII to provide verification of a client’s products, memberships, credit card, ticket status and protection plans.
- Managed various ticketing systems for manufacturers and the company. monitored ticket statuses and contacted clients upon completion.
Fulfillment Center, Air Facility
Amazon
10.2021 - Current
- Maintained flow of inbound and outbound lines by consistently meeting hourly rates
- Developed team working skills by working in collaboration with coworkers to ensure timely customer shipments
- Worked with safety teams to ensure safe work environment and identify work hazards and mitigate workplace injuries
- Guided new hire associates on proper procedure and methods to increase productivity.
Meat Clerk
Stater Brothers
09.2020 - 07.2021
- Tended to customer’s needs, evaluated product quality, and restocked items to ensure quality customer service
- Promoted into the Meat Department and memorized meat types, quality of meat, pricing, and ensured fresh stock was consistently updated on expiration dates
- Provided customers with services and information to give the best quality meats possible.
- Prepared and packaged meat products by cutting and grinding meat to customer specifications.
Shift Lead
Cold Stone Creamery
03.2019 - 03.2020
- Taught employees how to tend to cash register, customer service, and closing procedures
- Effectively handled cash register transactions and calculated the loss and profits of the day
- Tended to employee and customer complaints and implemented improvements to provide exceptional customer experience and employee production.
Education
High School Diploma -
Cajon High School
San Bernardino, CA04.2016
Skills
- Leadership and organization
- Communication
- Customer service
- Computer hardware and software troubleshooting
- Microsoft word
- Windows OS, MacOS, IOS, and Samsung troubleshooting
- Application troubleshooting
- Data entry
- Client Engagement
- Project Planning
- Attention to Detail
- Problem Resolution
Accomplishments
- Eagle Scout award BSA – 2006 - 2017
Certification
CompTIA A+
Timeline
Geek Squad Consultant Agent
Best buy
09.2023 - Current
Fulfillment Center, Air Facility
Amazon
10.2021 - Current
Meat Clerk
Stater Brothers
09.2020 - 07.2021
Shift Lead
Cold Stone Creamery
03.2019 - 03.2020
High School Diploma -
Cajon High School