Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Cristian Mora

Brooklyn,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Member Service Representative

Planet Fitness
10.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Responded to customer calls and emails to answer questions about products and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Sales Consultant

Best Buy
08.2021 - 06.2022
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and implemented sales strategies to increase profits.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Store Team Member

Target
02.2021 - 07.2021
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.

Janitor

Marshalls
08.2020 - 02.2021
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Reported damages and hazardous conditions to management for further action.

Education

GED -

Kingsborough Community College of The City University of New York
Brooklyn, NY
11.2022

Skills

  • Time Management
  • Operational Efficiency
  • Credit and Debt Card Processing
  • Serve Customers
  • Promote Products
  • Effective Listening and Communication

Accomplishments

    Advanced Individual Training at the US ARMY NATIONAL GUARD ( Active Duty Veteran since May 2023 )


    CLS Training completion ( October 2023 )

Languages

Spanish
Professional Working

Timeline

Member Service Representative

Planet Fitness
10.2022 - Current

Sales Consultant

Best Buy
08.2021 - 06.2022

Store Team Member

Target
02.2021 - 07.2021

Janitor

Marshalls
08.2020 - 02.2021

GED -

Kingsborough Community College of The City University of New York

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Cristian Mora