Cristian Norton
Cincinnati,OH
Summary
Dynamic professional with extensive experience in management and customer service, notably as an Assistant Manager at LOF Xpress. Proven ability to lead teams, resolve complex issues, and enhance operational efficiency. Proficient in Microsoft Office and skilled in fostering positive client relationships, ensuring exceptional service delivery.
Overview
13
13
years of professional experience
Work History
Assistant Manager
LOF Xpress
Waukee, IA
01.2023 - 02.2025
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Supervised daily operations including scheduling shifts, assigning duties.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
Project Coordinator I
Eurofins Scientific Analysis Center
Des Moines, IA
08.2019 - 08.2020
- Responsible for facilitating and expediting the processing of client samples and the exchange of information between clients and the technical staff
- Responsible for client account requiring special monitoring to include notifying office staff of special reporting formats and procedures
- Assists in maintaining, ordering, and shipping supplies to and from clients
- Resolve Holds Forms for lab technicians
- Coordinates and tracks all sample data for clients
Member Service Representative
Premier Credit Union
West Des Moines, IA
04.2018 - 08.2019
- Process daily transactions
- Opened and closed savings accounts, checking accounts, CDs and other deposit-based products
- Daily reconciliation of cash drawer and branch vault
- Provide phone support/troubleshoot member issues and technological issues
Assistant Manager
Godfather’s Pizza
West Des Moines, IA
11.2015 - 08.2018
- Opening and closing store
- Counting and balancing deposit box/drawers
- Assisting with customers
- Assisting with making orders
- Shift lead changes
Solutions Specialist
Verizon Wireless
Mason City, IA
11.2016 - 10.2017
- Received and documented all new and returned inventory
- Assisted guests in research and selection of new technology
- Prepared phones that were traded in to be shipped to our warehouses
- Assisted in all troubleshooting for multiple devices guests brought to us
- Assisted current customers with billing and account inquiries
Annuity Service Specialist
Sammons Financial Annuity Services
West Des Moines, IA
02.2014 - 11.2016
- Review client requests for financial and non-financial transactions pertaining to their annuities
- Verify rules and regulations pertaining to annuity industry maintenance
- Process financial and non-financial transactions according to industry guidelines
- Produce client correspondence and confirmation statements for financial and non-financial transactions
- Maintain a standard of In Good Order processing and transaction to error ratio
Team Lead
Aeropostale
08.2013 - 02.2014
- Delegated daily tasks to team members to optimize group productivity.
- Maintained accurate records of employee attendance and task completion times.
- Managed conflict resolution within the team to maintain a positive work environment.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
Barback/Bartender
Shotgun Betty's
West Des Moines, Iowa
08.2012 - 08.2013
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Prepared garnishes for drinks, following specific recipes and presentation standards.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Effectively multitasked within fast-paced environment.
- Assisted customers as needed, providing excellent service and support.
Education
High School Diploma -
Waukee High School
Waukee, IA02-2012
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Customer service
- 10 key
- Typing
- Alpha numeric typing
- Corporate email systems
- Microsoft email
References
Available upon request.
Volunteer Experience
- Habitat for Humanity, Volunteer, 06/15, Assisted in home building for Habitat for Humanity family., Put up dry wall, walls, built stairs in the home.
- Community Special Olympics Program, Track Coach, 08/14
- Meals for the Heartland, Volunteer, 11/13, Packaging and boxing meals for the homeless.
Timeline
Assistant Manager
LOF Xpress
01.2023 - 02.2025
Project Coordinator I
Eurofins Scientific Analysis Center
08.2019 - 08.2020
Member Service Representative
Premier Credit Union
04.2018 - 08.2019
Solutions Specialist
Verizon Wireless
11.2016 - 10.2017
Assistant Manager
Godfather’s Pizza
11.2015 - 08.2018
Annuity Service Specialist
Sammons Financial Annuity Services
02.2014 - 11.2016
Team Lead
Aeropostale
08.2013 - 02.2014
Barback/Bartender
Shotgun Betty's
08.2012 - 08.2013
High School Diploma -
Waukee High School
Similar Profiles
Evan McDonaldEvan McDonald
General Manager at LOF-XpressGeneral Manager at LOF-Xpress
Alaina SchafrothAlaina Schafroth
Quick Lube Technician at Lof XpressQuick Lube Technician at Lof Xpress
Aaron O'LearyAaron O'Leary
General Manager of LOF-Xpress at LOF-XpressGeneral Manager of LOF-Xpress at LOF-Xpress