Cristian Perez
Lawrence,NY
Summary
At Tikals Auto Repair, I spearheaded service optimizations that significantly enhanced customer satisfaction and operational efficiency, surpassing monthly targets. Expert in automotive diagnostics and customer relations, I led a team to achieve notable revenue growth. My strategic parts management and problem-solving skills ensured project success and inventory control, demonstrating a strong commitment to excellence and detail. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Automotive Service Manager
Tikals Auto Repair
09.2009 - Current
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Monitors and follows up on parts orders with the parts manager to ensure availability.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
Education
Automotive
NYADI The College of Transportation Technology
Jamaica, NY03.2016
GED -
Lawrence High School
Cedarhurst, NY06.2009
Skills
- Service writing
- Customer Satisfaction
- Automotive diagnostics
- Parts Ordering
- Customer Relations
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
Volunteering Experience
- part of the Lawrence school district PTA
- coach in Nassau County police activity league Inwood/Lawrence - soccer
Languages
Spanish
Timeline
Automotive Service Manager
Tikals Auto Repair
09.2009 - Current
Automotive
NYADI The College of Transportation Technology
GED -
Lawrence High School
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