Cristian Pichardo
New York,NY
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Aqua reef aquatics
Eastchester, NY
10.2024 - Current
- Maintenance of fish tanks
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
Truck Driver
Sterling Logistics Services
Hackensack., NJ
02.2021 - 10.2024
- Communicated with dispatchers regarding pickup and delivery times.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Transported goods to and from specified destinations in accordance with delivery schedules.
Cashier/Stocker
PetSmart Charities
New York, NY
04.2019 - 09.2021
- Stocked shelves with merchandise when needed.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
Cashier/Stock Room Associate
Aldo Shoes
New York, NY
05.2017 - 05.2018
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
Customer Service Representative
Max reef aquatics
New York, NY
10.2015 - 03.2016
- Received and stocked merchandise
- Packed outgoing shipments
- Answered customer inquiries and provided accurate information regarding products and services.
Maintenance Crew Member
Aquarium tropical fish Corp
New York, NY
02.2015 - 10.2015
- Provided support to other crew members during large-scale maintenance tasks.
- Manufactured acrylic fish tanks.
- Maintained fish tanks and floor area clean
Cashier/Stocker
Red carpet shoes
New York, NY
01.2011 - 11.2013
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Community Health Academy of The Heights
New York, NY06-2013
Skills
- Customer service
- Conflict resolution
- Follow-up communication
- Product knowledge
- Bilingual
- Proficient in Microsoft Word, Excel and Powerpoint
Timeline
Customer Service Representative
Aqua reef aquatics
10.2024 - Current
Truck Driver
Sterling Logistics Services
02.2021 - 10.2024
Cashier/Stocker
PetSmart Charities
04.2019 - 09.2021
Cashier/Stock Room Associate
Aldo Shoes
05.2017 - 05.2018
Customer Service Representative
Max reef aquatics
10.2015 - 03.2016
Maintenance Crew Member
Aquarium tropical fish Corp
02.2015 - 10.2015
Cashier/Stocker
Red carpet shoes
01.2011 - 11.2013
High School Diploma -
Community Health Academy of The Heights
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