Cristian Rosales
Westminster,CO
Summary
Dynamic EMS Relations Director at HCA HealthONE with expertise in strategic communication and stakeholder engagement. Proven track record in enhancing EMS operations and community outreach, leveraging data analysis and project management skills to drive referral growth and quality improvement initiatives. Adept at fostering partnerships and delivering impactful education programs.
Overview
10
10
years of professional experience
Work History
EMS Relations Director
HCA HealthONE - Sky Ridge Medical Center
01.2025 - Current
- Develop and execute communication and outreach plans supporting organizational strategic initiatives related to EMS operations, service-line growth, and prehospital–hospital integration across BLS and ALS services.
- Create and distribute internal and external communication materials to support EMS operations, quality initiatives, and community outreach, ensuring consistent messaging across hospital leadership, medical staff, and EMS/Fire agencies.
- Serve as the primary liaison between hospital leadership, physicians, and municipal and private EMS agencies, coordinating messaging, leadership communications, and physician engagement to strengthen partnerships.
- Coordinate with clinical, operational, and administrative departments to gather information, align priorities, and ensure consistency of messaging related to EMS workflows, hospital capabilities, and system initiatives.
- Write, edit, and review content for EMS newsletters, email communications, reports, presentations, and digital outreach platforms targeted to internal stakeholders and external EMS partners.
- Design and implement engagement and marketing tools—including QR-code follow-up mechanisms, recognition programs (challenge coins), and EMS–facility patient reunions—with coordinated internal and social media communication.
- Develop and support EMS education and performance improvement communications through virtual platforms (WebEx) and in-person events, partnering with colleges, community organizations, and sister facilities.
- Promote specialized hospital capabilities—including trauma, stroke, and cardiovascular services—through targeted, audience-specific education and communication strategies for EMS and Fire partners.
- Lead communication efforts supporting EMS quality assurance and performance improvement initiatives across prehospital and emergency department workflows.
- Create and deliver data-driven communication materials and market intelligence reports to hospital leadership using Excel and multiple data management systems to inform strategy and competitive positioning.
- Ensure all EMS-related communication and outreach materials align with organizational standards, regulatory requirements, and branding guidelines.
- Advocate for Sky Ridge Medical Center and HCA HealthONE through proactive communication, relationship-building, and strategic outreach to local and regional EMS agencies to drive engagement and referral growth.
Paramedic / Field Trainer / (DIA, Englewood, Bike Medic)
Denver Health Paramedic Division
Denver, CO
12.2021 - 01.2025
- Provided advanced life support (ALS) care under established protocols and medical direction
- Performed comprehensive patient assessments to prioritize emergency care effectively
- Delivered training on didactic, field, and emergency vehicle operations to enhance BLS provider capabilities
- Collaborated with fire, police, and allied public safety agencies to coordinate emergency response efforts
- Served on the Accident Review Board supporting quality assurance and safety initiatives
Paramedic
AMR Boulder
Boulder, CO
11.2021 - 12.2021
- Delivered ALS patient care using advanced medical equipment and evidence-based procedures
- Coordinated with dispatch to ensure timely response to emergencies
- Ensured ambulance readiness and compliance with cleanliness and documentation standards
Paramedic
Northglenn Ambulance (HCA HealthONE AirLife)
Commerce City, CO
01.2021 - 11.2021
- Provided ALS care to the community in coordination with fire partners
- Maintained ambulance readiness and inventory control
- Ensured compliance with all required clinical certifications
EMT / Paramedic
AMR Denver
Arvada, CO
09.2019 - 01.2021
- Responded to 911 emergencies, interfacility transports, and standby assignments
- Supported ALS interventions and patient care
- Maintained equipment readiness and accurate documentation
EMT Volunteer
Fairmount Fire Department
Golden, CO
08.2019 - 06.2020
- Responded to 911 emergencies, fire suppression tactics and training
- Supported ALS interventions and patient care for local 911 EMS transport agency
- Maintained equipment readiness for Engines, Trucks, and brush trucks
Contracted Lead Supervisor & Installations
Buehler Companies
Aurora, CO
08.2015 - 08.2019
- Coordinated daily staffing schedules and job assignments
- Served as primary customer contact to ensure satisfaction
- Led teams during logistics, moving, and installation projects
Education
Doctor of Healthcare Administration -
University of Colorado Denver
Denver, CO05.2028
Master of Healthcare Administration -
Metropolitan State University of Denver
12.2024
Bachelors of Emergency Services Administration -
Metropolitan State University of Denver
12.2021
Paramedic Certification -
Community College of Aurora
08.2020
Firefighter I and Hazmat Operations -
Red Rocks Community College
Lakewood, CO05.2019
Skills
- Project management
- Team collaboration
- Communication strategies
- Data analysis
- Community outreach
- Communication skills
- Microsoft Office
- AI
- Computer literacy
- EMS outreach
- Sales strategy
- Referral development
- EMS and hospital operations leadership
- Market intelligence and competitive analysis
- Quality assurance and performance improvement
- Strategic planning and stakeholder engagement
- Regulatory compliance and risk management
- Incident Command System (ICS)
Timeline
EMS Relations Director
HCA HealthONE - Sky Ridge Medical Center
01.2025 - Current
Paramedic / Field Trainer / (DIA, Englewood, Bike Medic)
Denver Health Paramedic Division
12.2021 - 01.2025
Paramedic
AMR Boulder
11.2021 - 12.2021
Paramedic
Northglenn Ambulance (HCA HealthONE AirLife)
01.2021 - 11.2021
EMT / Paramedic
AMR Denver
09.2019 - 01.2021
EMT Volunteer
Fairmount Fire Department
08.2019 - 06.2020
Contracted Lead Supervisor & Installations
Buehler Companies
08.2015 - 08.2019
Doctor of Healthcare Administration -
University of Colorado Denver
Master of Healthcare Administration -
Metropolitan State University of Denver
Bachelors of Emergency Services Administration -
Metropolitan State University of Denver
Paramedic Certification -
Community College of Aurora
Firefighter I and Hazmat Operations -
Red Rocks Community College