CRISTIAN SANN
Wausau,United States
Summary
Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.
Overview
6
6
years of professional experience
Work History
BANQUET CAPTAIN/ OUTLETS SUPERVISOR
Hyatt Regency of Green Bay
2022.11 - 2023.06
- Modeled high standard of guest service to new recruits
- Managed banquet and even activities to effectively meet contract terms of 800+ guests
- Coordinated team activities to deliver highest quality of foodservice and overall experience to guests
- Evaluated guest satisfaction levels regularly to root out and correct deficiencies for continuous improvement
- Oversaw staff of 15+, including all hiring, onboarding and training.
Bartender
Hyatt Regency Of Green Bay
2022.04 - 2022.11
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders
- Verified legal drinking age of patrons through stringent ID checks
- Crafted beverages from well, top-shelf and specialty spirits according to menu recipes or patron requests
- Used POS system to process cash and credit card transactions
- Distributed refunds and remade incorrect drinks to improve customer satisfaction
- Trained new bartenders in customer service, bar equipment safety and drink preparation techniques.
SHIFT SUPERVISOR
Starbucks
2020.08 - 2022.03
- Completed opening and closing duties utilizing appropriate checklists
- Performed store walk-through using appropriate checklists to verify clean, ready and stocked location
- Supervised team members to deliver good guest service, product quality and proper food handling
- Handled emergencies, guest complaints, equipment problems and team member conflicts.
- Trained new employees and delegated daily tasks and responsibilities.
HOST/SERVER ASSISTANT
Hotel Northland
2019.08 - 2021.03
- Greeted guests and escorted to available tables
- Backed up servers with pre-bussing tables and retrieving items from kitchen
- Reset dining area tables between customers by clearing dishes, wiping down surfaces and restocking supplies
- Contributed to team goals by stepping in to help servers and bussers in any way I can.
Seasonal Cashier
Bay Beach Amusement Park
2017.06 - 2019.09
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Notified store management on product shortages and damages.
Education
HIGH SCHOOL DIPLOMA -
Preble High School
Green Bay, WI06.2021
Some College (No Degree) - Finances/Entrepreneurship
Penn State
State College, PASkills
- Training and development
- Troubleshoot service issues
- Flexibility
- Priority management
- Relationship-building
- Creative thinking
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
BANQUET CAPTAIN/ OUTLETS SUPERVISOR
Hyatt Regency of Green Bay
2022.11 - 2023.06
Bartender
Hyatt Regency Of Green Bay
2022.04 - 2022.11
SHIFT SUPERVISOR
Starbucks
2020.08 - 2022.03
HOST/SERVER ASSISTANT
Hotel Northland
2019.08 - 2021.03
Seasonal Cashier
Bay Beach Amusement Park
2017.06 - 2019.09
HIGH SCHOOL DIPLOMA -
Preble High School
Some College (No Degree) - Finances/Entrepreneurship
Penn State
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