CRISTIAN SANN
Wausau,United States
Summary
Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.
Overview
6
6
years of professional experience
Work History
BANQUET CAPTAIN/ OUTLETS SUPERVISOR
Hyatt Regency of Green Bay
11.2022 - 06.2023
- Modeled high standard of guest service to new recruits
- Managed banquet and even activities to effectively meet contract terms of 800+ guests
- Coordinated team activities to deliver highest quality of foodservice and overall experience to guests
- Evaluated guest satisfaction levels regularly to root out and correct deficiencies for continuous improvement
- Oversaw staff of 15+, including all hiring, onboarding and training.
Bartender
Hyatt Regency Of Green Bay
04.2022 - 11.2022
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders
- Verified legal drinking age of patrons through stringent ID checks
- Crafted beverages from well, top-shelf and specialty spirits according to menu recipes or patron requests
- Used POS system to process cash and credit card transactions
- Distributed refunds and remade incorrect drinks to improve customer satisfaction
- Trained new bartenders in customer service, bar equipment safety and drink preparation techniques.
SHIFT SUPERVISOR
Starbucks
08.2020 - 03.2022
- Completed opening and closing duties utilizing appropriate checklists
- Performed store walk-through using appropriate checklists to verify clean, ready and stocked location
- Supervised team members to deliver good guest service, product quality and proper food handling
- Handled emergencies, guest complaints, equipment problems and team member conflicts.
- Trained new employees and delegated daily tasks and responsibilities.
HOST/SERVER ASSISTANT
Hotel Northland
08.2019 - 03.2021
- Greeted guests and escorted to available tables
- Backed up servers with pre-bussing tables and retrieving items from kitchen
- Reset dining area tables between customers by clearing dishes, wiping down surfaces and restocking supplies
- Contributed to team goals by stepping in to help servers and bussers in any way I can.
Seasonal Cashier
Bay Beach Amusement Park
06.2017 - 09.2019
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Notified store management on product shortages and damages.
Education
HIGH SCHOOL DIPLOMA -
Preble High School
Green Bay, WI06.2021
Some College (No Degree) - Finances/Entrepreneurship
Penn State
State College, PASkills
- Training and development
- Troubleshoot service issues
- Flexibility
- Priority management
- Relationship-building
- Creative thinking
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
BANQUET CAPTAIN/ OUTLETS SUPERVISOR
Hyatt Regency of Green Bay
11.2022 - 06.2023
Bartender
Hyatt Regency Of Green Bay
04.2022 - 11.2022
SHIFT SUPERVISOR
Starbucks
08.2020 - 03.2022
HOST/SERVER ASSISTANT
Hotel Northland
08.2019 - 03.2021
Seasonal Cashier
Bay Beach Amusement Park
06.2017 - 09.2019
HIGH SCHOOL DIPLOMA -
Preble High School
Some College (No Degree) - Finances/Entrepreneurship
Penn State
Similar Profiles
Dilara TasDilara Tas
Pastry Cook at Hyatt Regency Chesapeake BayPastry Cook at Hyatt Regency Chesapeake Bay
Spencer FarmerSpencer Farmer
Banquet Server at Hyatt Regency Mission BayBanquet Server at Hyatt Regency Mission Bay
Elias HuertaElias Huerta
Seasonal Worker at Hyatt Regency Mission BaySeasonal Worker at Hyatt Regency Mission Bay
Lily CliffordLily Clifford
Patient Safety Companion at Aspirus HealthPatient Safety Companion at Aspirus Health
Kendra EckertKendra Eckert
Sales & Design Consultant at Nigburs Fine FurnitureSales & Design Consultant at Nigburs Fine Furniture