Darlene Franciosa
Banquet Captain
Phoenix,AZ
Summary
Proven leader in banquet management with a track record of enhancing guest satisfaction and streamlining operations. Expert in staff leadership and team member development, Skilled at driving successful event outcomes through effective communication and meticulous planning. Proficient in cash handling and time management, consistently fostering team cohesion and delivering exceptional service. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Banquet Captain/Banquet Manager
Hilton Phoenix Airport
08.2021 - Current
- Ensure timely preparation and accurate setup of function spaces according to client specifications, providing them a hassle-free experience.
- Maintain clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluate employee performance routinely through constructive feedback which contribute towards professional growth and development.
- Handle client inquiries promptly and professionally, fostering excellent rapport, driving repeat business and developing a personal connection in regards to their event.
- Oversee scheduling of banquet and setup staff while maintaining optimal staffing levels without compromising on quality service delivery.
- Train new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
Banquet Event Services Captain
Sheraton Wild Horse Pass Resort & Spa
09.2001 - 09.2020
- Maintain accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Communicate customers' requirements to chefs and stewards to ensure that all logistics are handled in a timely manner
- Provide information regarding available food options and add ons
- Maintain order of staff and assign duties to 50 servers and bartenders for banquet events up to 2000 guests
Education
High School Diploma -
John Jay High School
Wappingers Falls, NYSkills
- Team Member Training and Development
- Staff Leadership
- Cash Handling
- Point of Sale Operation
- Staff Scheduling
- Food Handlers Card
- Time Management
- Banquet Setup
Certification
- Food Manager Certification
- TIPS Certified
Timeline
Lead Banquet Captain/Banquet Manager
Hilton Phoenix Airport
08.2021 - Current
Banquet Event Services Captain
Sheraton Wild Horse Pass Resort & Spa
09.2001 - 09.2020
High School Diploma -
John Jay High School
- Food Manager Certification
- TIPS Certified
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